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A Helping Hand in the time of crisis

A Helping Hand in the time of crisis

June 2013 penned a timeline etched in Indian History. It created a void filled with the mourning and loss of many Indian families. Mother Nature displayed her worst during this time. Numerous days of cloudbursts caused insurmountable landslides and earth-shattering floods that devoured the many neighbouring areas around the scenic Indian state of Uttarakhand. This
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Mobility Adoption – Pervasive growth: Employees to Customers

Mobility Adoption – Pervasive growth: Employees to Customers

To help you keep up-to-date with the rise in consumer and employee adoption of mobile and its impact on mobile banking services, we created an infographic. It highlights facts on how enterprise mobility affects the productivity of the employees and why is it is imperative for banks to be aggressive adopt innovative mobile apps that not only appeals to the customers but also makes employees’ lives easier.

Introducing Paperless Branch Banking!

Introducing Paperless Branch Banking! Paperless branch banking lets your branches go green by replacing the usage of paper with the use of tablets. Imagine a bank where the customer walks up to a teller counter and the entire transaction happens over two screens – one at the customer end and the other at the tellers end and transactions are carried across screens and not on paper!

One Year at CustomerXPs

In my one year stint, I can say that I made quite a bunch of friends whose company I know I would cherish for life. Every discussion, every meeting, every task is kind of fun when we do it together. This makes it easy for most of us who have left our comfort zones and relocated here to discover our passion and interest and realize the same. (To fulfill the Self-actualization needs in the pyramid of Maslow’s hierarchy of Needs, you see!)

‘The Go-Giver’ and Me!

Ever experienced the joy of giving? How relevant do you think it is in business as well as your personal life. What if someone says that ‘giving’ is the best way to be successful in business? Would you believe them? Would you care to venture?

Do you really need Customer Service? Think Again!

t doesn’t really take a genius to figure out that the entire banking industry is shifting from its traditional channel of branch based banking to newer channels like online, mobile etc. With 1 in every 4 internet users accessing banking online, customer experience is undergoing a dramatic paradigm shift. The entire thought process on how to approach customer experience management now needs to incorporate the fact that that alternate channels of banking are becoming the new primary banking channels. Banks which are aware of this shift will be able to continually delight their customers.

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