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Staying ahead of the digital curve with real-time decisioning

Staying ahead of the digital curve with real-time decisioning

Dynamics of digital Financial institutions used to be the last candidates for change when it came to technology adoption. But over the recent past the banking sector has seen a dramatic ‘digital’ transformation given a discerning and demanding ‘digital’ generation, ferocious competition and a briskly evolving regulatory landscape. From a customer’s perspective, a bank that
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Banking Customer Experience in Middle East

Banking Customer Experience in Middle East

Banking Customer Experience in Middle East The growing importance of customer experience has taken over the banking industry by storm. A recent report published by E&Y details out latest trends in customer experience from around the globe and suggests that banks should aggressively leverage valuable insights from customer behavior to effectively chart out their customer experience strategy. The
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Customer Experience – The new bedrock for consumer banking

Customer Experience – The new bedrock for consumer banking

The new bedrock for consumer banking: Customer experience is not a fad but has the potential to make or break a bank’s revenue. A recent research report from Capgemini revealed that more than half of bank customers are dissatisfied with their retail banking experience. The report also reveals that dissatisfied customers are increasingly choosing competing
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Online Banking- A blessing or a threat in disguise?

Online Banking- A blessing or a threat in disguise?

Online Banking- A blessing or a threat in disguise?: E-banking, or online banking as we call it, has become an accepted norm of financial transactions for millions around the world. The pervasiveness of internet has contributed to this channel of banking gaining prominence not only in developed countries but also in the developing ones.  The
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Can Paperless Branches be the Sales Engine for the Banks?

Can Paperless Branches be the Sales Engine for the Banks?

Branches are costliest assets for any bank. The costs involve real state, staff, facility management, IT, security and systems and so on. There was a time when almost all banking happened through these branches.  Now with a-changin’ times, banking also happens through internet, mobiles, tablets, ATMs on and call-centers. This has led to a classic
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Internet and Mobile Banking – The Game Changer

Internet and Mobile Banking – The Game Changer

Are you tired of waiting in long queues?  Now, do instant banking on the move! Technology has penetrated every sphere and banking domain is no more an exception. Boom in mobile gadgets has paved the way for advancement in banking industry. Whether it is a public or private sector bank, no bank wants to be
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