Clari5 Resource CenterBrowse through our repository of best practices to learn how Clari5 can help your bank stay ahead of the fight against financial crime.
Even as regulators step up their scrutiny of bank compliance, fraud and money laundering schemes are getting more and more sophisticated. Banks therefore have no choice but to elevate their crime-detection and crime-fighting capabilities. Defence mechanisms will increasingly include more powerful analytical models, AI and the aid of financial crime regtech specialists.
Notwithstanding the strange new normal, banks across the world are learning as they go and applying what they learn, to sustain the trust that customers have placed in them. With consumers’ increasing comfort levels with technology, Covid-19 has been accelerating the pace of change, with indications that banks will be making a decades’ progress in half the time. Here’s a quick look at 19 things that have been changing during the Covid-19 crisis.
Challenger Banks have undoubtedly been a great idea as they have redefined banking with a brand-new model. But they cannot side-step the foundational principle, i.e. banking is a business of trust – something that can be impacted with just one unexpected incident. While their innovative customer-centric strategies make Challenger Banks agile and responsive, the rush to make customer onboarding fast and effortless also makes them more vulnerable to the growing threat of financial crimes.
Imagine an intelligent system that studies customers’ behavioral patterns to detect fraud, is also creating precise personas for the bank’s marketing teams to target campaigns to. The same real-time, context-aware logic/approach used to combat cross-channel fraud can also help enable intelligent, hyper-precise targeted and contextual customer engagements.
There’s a rise in fraudsters taking advantage of the socio-economic conditions created by the COVID-19 pandemic, to pull off money mule scams. Besides stealing economic stimulus payments and unemployment benefits, money mule fraudsters are flourishing on opportunities during the crisis.
Where there’s money, there’s crime. Trust fraudsters to leverage new technology in their commitment to gain access to accounts, or to set up accounts or steal money. It is just a matter of time before deepfake becomes another method for digital rogues to defraud banks.
Cut to the beginning of the last decade when the cheque began going through an existential crisis. With digital payments rapidly creating a cashless economy, the cheque has begun heading for the exit door. But there are vast populations that still rely on cheques for transferring funds, so a complete shift to a cashless / paperless economy & society is still a little away.
Trust, in-person interactions, reasonably good response levels, absence of alternative options – were some of the reasons that brought people to banks before the era of digital and banking domain monopsony. The strategy worked well and it helped create predictable growth and profitability – until the level playing field tilted.
“Will the bank branch survive?” has been a decade long (if not more) topic of debate. Physical branch networks worldwide are being impacted by the shift to digital transactions. However, there has also been rising customer expectations for better in-person experiences at branches shaped by other retail experiences.
The pandemic has been having a mammoth socio-economic impact on almost every conceivable aspect and the banking sector too has not been immune. The crisis has put certain critical aspects of the banking universe in the spotlight, including that of customer experience – a vital factor during extreme times.