Month: December 2025

The Regulatory Context
RBI’s latest advisory to all banks in India on integrating with the National Cyber Crime Reporting Portal (NCRP) for real-time complaint handling is unambiguous. Banks that have not completed onboarding must do so “without further delay” and treat this as “highest priority.”

The advisory also directs all banks, including those already on the portal, to complete API-based integration for real-time action on complaints. The integration must cover all systems and delivery channels. Performance must be reviewed periodically.

The message is clear; manual processing is no longer sufficient. Real-time response is now the expectation.

 

The Challenge
India’s instant payment infrastructure is a remarkable achievement. But speed cuts both ways. When fraud succeeds, funds can move through multiple banks, mule accounts, and exit channels within 30 minutes.

Still most banks process NCRP complaints through manual workflows. This made sense when volumes were lower. But as digital transactions scale and fraud patterns evolve, the gap between how fast money moves and how fast banks can respond is widening.

The goal now is to close that gap. When a complaint lands on NCRP, the response should be immediate: lien marked, freeze triggered, investigation initiated. This is the Golden Hour standard.

 

We Started This Journey Early
At Clari5, we recognised the importance of real-time NCRP integration before the regulatory push. In 2024, we partnered with Punjab National Bank to build India’s first national-scale implementation. Serving 180 million customers across 10,000 branches; PNB needed a system that could match the speed of the threat.

The Clari5 Cybercrime Complaints Processing Platform (CCCP) delivered:

• Resolution time reduced from days to within the Golden Hour
• Thousands of complaints processed daily without slowdowns
• Full automation from 1930 Helpline intake to resolution
• Complete alignment with RBI, DFS, and I4C requirements

We did not stop there. Since PNB, we have extended real-time NCRP API integration to more banks across India. Each implementation has sharpened our understanding of what works at scale.

 

Why Automation Matters
The benefits go beyond compliance.

Speed. When complaints resolve in the Golden Hour instead of days, funds have a better chance of recovery. Customers see the difference.

Focus. Automation handles the volume. Your investigators get to do real investigative work: pattern analysis, mule network mapping, regulatory coordination.

Confidence. When RBI reviews your fraud response capability, a working system speaks louder than a roadmap.

 

What This Means for Your Bank
Regardless of size, every bank faces the same question: can we respond in real time?

This does not require a multi-year transformation. We have helped banks go live under 30 days. The platform scales alike from regional players to institutions.

Nearly two decades of building fraud systems for Indian banks taught us one thing. The only defense that works is one that moves as fast as the attack. We have done this more than anyone else in this space, and we are ready to help you get there.

 

Looking Ahead
Regulatory expectations are only going to increase. Banks that move early will have time to refine their systems. Those that wait will find themselves under pressure.

Clari5 & PNB chose to be the Pioneers, we chose to lead. The playbook is proven. The technology is production-ready.

If you are evaluating your options, we would welcome the conversation. Schedule a demo.

Indonesia’s Financial Services Authority (OJK) is bringing in a new era of anti-fraud governance with Regulation No. 12/2024. It mandates that all Financial Services Institutions (LJKs), including banks, insurers, and fintechs, implement a comprehensive, four-pillar anti-fraud strategy. This regulation supersedes earlier fragmented rules, holds  boards and commissioners directly accountable, and expands requirements across the broader financial landscape.​

The four foundational pillars that OJK sets out are prevention; detection; investigation, reporting, and sanctions; and monitoring, evaluation, and follow-up. These anti-fraud pillars demand holistic integration across all channels and product lines. Banks must unify monitoring systems, deploy forward-looking behavioral analytics, conduct scenario-based simulations for emerging threats such as fraud rings, and provide audit-ready documentation at all times. Institutions relying on legacy rule-based systems, disconnected fraud tools, or manual reporting workflows face a critical choice: modernize rapidly or risk operational disruption, regulatory penalties, and erosion of customer trust.

Timeline: POJK 12/2024 was issued on July 31, 2024, and took effect on October 31, 2024. Banks must now have anti-fraud strategies fully operational, with the next semi-annual reporting deadline of January 31, 2026, rapidly approaching.

 

The Impact for Indonesian Banks
Clari5 has been transforming fraud prevention over the last two decades, iterating continuously to address challenges typically faced by large FIs and to provide an enterprise-wide solution equipped for the new-age fraud landscape. Just as the brain processes threats instantly, Clari5 can help process fraud intelligence across channels in milliseconds.

Holistic integration
Institutions must unify real-time monitoring, AI-driven analytics, and scenario management across all channels. No more silos.

Board-driven compliance
Boards are explicitly accountable for embedding anti-fraud strategies, with sharp personal penalties for lapses.

Stricter controls
From enhanced identity verification and fraud scenario simulations to real-time behavioral monitoring and fraud ring detection, compliance is both proactive and preventive.

Ecosystem-wide effect
The rules extend beyond banks, affecting conglomerate subsidiaries and non-regulated entities under their control.​

 

Meeting OJK 12/2024’s Mandates: The Clari5 (Perfios) Approach
OJK 12/2024 requires a unified, intelligence-led fraud strategy. Clari5, a Perfios company, delivers this through

• Holistic Integration (Article 7): Unified real-time monitoring across accounts, cards, payments, and wallets, eliminating the data silos that plague legacy systems
• Board Accountability (Article 5): Automated dashboards with incident tracking, ensuring boards have real-time visibility into fraud KPIs
• Rapid Reporting (Article 12): was Significant fraud incidents must be reported to OJK within 3 business days of discovery—a deadline impossible to meet with manual processes. Clari5’s pre-configured report templates and automated data aggregation enable 1-click submission, ensuring timely compliance and protecting board members from personal liability.
• Advanced Detection (Article 8): Graph-based analytics for fraud ring/mule detection, going beyond transaction rules to behavioral patterns

 

Unlike generic fraud alerts that frustrate customers by halting legitimate transactions, Clari5’s AI learns each customer’s transaction behavior. This reduces false positives and enables smooth, secure transactions. A win-win for the bank and its customers!

 

Why Clari5 Stands Out

Enterprise Fraud Management vs Traditional Systems

Component	Clari5 Capability
Unified, Real-Time Protection	Clari5 eliminates data silos by monitoring accounts, cards, payments, digital wallets, and lending from a single platform. This holistic approach directly addresses OJK’s cross-channel oversight requirements and delivers operational efficiency that fragmented point solutions cannot match.
AI-Driven Intelligence	Advanced behavioral analytics and AI/ML models detect fraud patterns invisible to rule-based systems. This helps identify fraud rings, mule networks, and insider collusion by analyzing relationships across the entire customer ecosystem. Such intelligence-led approaches fulfill OJK’s mandate for forward-looking, scenario-based detection.
Compliance Automation	Pre-configured OJK reporting templates and incident workflows ensure 3-day notification compliance. Automated data aggregation, case documentation, and alert escalation eliminate manual bottlenecks while providing boards with real-time dashboards to demonstrate governance oversight.
Adaptive Threat Response	New fraud scenarios can be deployed in minutes as threats evolve, from AI-generated deepfakes and social engineering to instant payment exploitation. This agility supports OJK’s requirements for proactive, preventive controls without extensive system reconfiguration.
Ecosystem Integration	For banking groups, Clari5 extends detection across subsidiaries and fintech partners, meeting OJK’s mandate for comprehensive entity coverage. Seamless integration with core banking systems and payment gateways ensures full protection without disrupting existing technology investments.

Why Clari5 Stands Out

• For a large Global Retail Bank with 150M customers, Clari5 prevented $600M fraud losses over 5 years demonstrating 90%+ fraud detection rates in real time.
• Clari5 is recognized by Chartis Research as a Global Category Leader in the RiskTech Quadrant for EFM and AML for the past 5 years.

Why Does This Change the Game?

• OJK 12/2024 accelerates Indonesia from a reactive, incident-driven model to a unified, real-time and intelligence-led approach. It will help the country outpace many regional peers while reflecting the urgency due to runaway fraud losses compared to neighboring markets:
• A recent report from Indonesia’s Financial Services Authority (OJK) found that between November of 2024 and February of 2025, the Indonesian economy lost about IDR 700 billion (USD 45 million) to scams.
• Losses accelerating faster than regional peers in the ASEAN region.
• Online Scams Drain $474 Million from Indonesians in a Year.
• The OJK established the Indonesian Anti-Scam Center (IASC) in November 2024 to identify the scale of the problem and work on collaborative solutions.
• The IASC deals with 18 types of fraud, including illegal investments, online shopping scams, unlicensed lending and social media fraud.

The Risk of Non-Compliance: Financial, Operational & Reputational

• OJK 12/2024’s penalties are designed to compel immediate action.
• Non-compliant institutions face escalating administrative sanctions including financial penalties, license suspensions.
• The market impact is equally damaging. Indonesian consumers increasingly evaluate banks on security and digital experience.
• Institutions suffering publicized fraud incidents risk deposit flight and market share loss to competitors demonstrating superior protection.
• In a digitally-driven market where switching costs are low, security perception directly impacts customer acquisition, retention, and brand value.

OJK 12/2024 marks a shift from fragmented controls to an integrated, intelligence-driven fraud framework. Indonesia’s comprehensive framework positions its financial institutions to leapfrog regional peers if they act decisively.

The path forward requires unified platforms, AI-driven detection, and automated compliance workflows. With the right technology foundation, Indonesian banks can transform OJK 12/2024’s requirements into competitive advantages: faster fraud interdiction, operational efficiency, and customer trust.

Clari5 delivers this through real-time behavioral analytics, automated reporting, and proven fraud prevention capabilities. The institutions that move quickly will define Indonesia’s financial services landscape for the decade ahead.