Come aboard our growing global team, and work for a category leader with a market presence in 15 countries. You will work with some of the leading financial institutions worldwide who rely on our product innovation in helping them shield themselves against the global $4 trillion problem of financial fraud. We create ‘customer-centric predictable enterprises’ and we do this by directing intelligence to the heart of every customer interaction. In real-time. We are looking for a solid Business Development Leader Result-oriented leadership position to drive business expansion and revenue growth.
The Role:
- Be part of a growing global team, and work for a category leader with a market presence in 15 countries.
- You will work with some of the leading financial institutions worldwide who rely on our product innovation in helping them shield themselves against the global $4 trillion problem of financial fraud.
- Be part of a young and effervescent strategic group where opportunities for growth, learning, and thinking are unbound.
- Part of the Product Management Group (PMG) which solves interesting and complex problems in the Customer Experience and
- Financial Crime Management Space (Fraud and AML).
- Live and Learn in a Fast track Environment and build a breathtaking experience
Your Skills:
- 3 to 6 years of experience as a Banking Business Analyst / Domain Consultant in the areas of Core Banking / Digital Banking / Cards / Payments / Corporate Banking / AML / Fraud detection.
- Candidates with experience in the areas of enterprise fraud management/fraud detection/financial crime management/AML will be preferred.
- Should be ready to travel for Customer Meetups – both Domestic and International.Ability to work across Geographies and Different Cultures. Take a B2B company to Different Geographies across the Globe.
- Conduct requirement gathering workshops with Clients. Analyze client business requirements, liaise with the client(s)/project team(s) and produce functional specification document for addressing the requirements. Be involved actively in the process till the sign-off is obtained from the client.
- Ensure Requirement Traceability Matrix is updated to facilitate tracking of requirements coverage. Work with Product Managers and Implementation leads in solution design so that the requirements are addressed.
- Assist in the production of various collaterals – User guide, “How to” guides, Functions, and Features documentation, process flows, and other internal/external training collaterals. Assist in internal training rollout.
- Provide pre-sales support. Production of pre-sales materials – overviews, presentations. Participation in demos/workshops.
- Participate in User Acceptance Testing for all major developments in the domain. In the whole product life cycle management starting from conceptualizing an idea, market validations, product development, product positioning, product promotion & product evolution.
- Responsible for converting the innovative solutions into business propositions and showcasing the innovative applications to customers and winning business for CustomerXPs. Capture the functional requirements and facilitate and manage the development priorities with key stakeholders and customers.
- Has to work closely with customers, prospects, partners, and CustomerXPs sales and account management team to convert ideas to salable innovative propositions. Engage in frequent customer/prospect dialog to ensure understanding of requirements and translate the same into detailed specifications. Provide RFI/RFP response within product ownership area.
- Impart product demonstrations to prospects/alliance partners at onsite or from offshore over the web. Provide Functional consulting support to product implementations – conduct scope workshop with client business stakeholders.Provide product information to meet internal and external needs, including sales collateral, press releases, website copy, and internal training.
- Keep a close watch on competitors’ offerings/activities and facilitate decisions to support innovative business propositions on time. Proactively drive the creation of new features based on an understanding of the customer’s business as well as market requirements.
- Participate in industry forum activities by publishing whitepapers, writing and responding to blogs, participate in seminars, webinars etc.
- Self-motivation, enthusiasm, and results-focus.
- Flexible, adaptable, and comfortable with ambiguity.
- Pragmatic and solution-oriented.
- Committed to high standards and continuous improvement.
- Ability to move between big picture and detail
Your Education / Qualification:
- Engineering + MBA from top B-schools
About Us
Endorsed Category Leader in Financial Crime Risk Management Systems for Enterprise Fraud by Chartis Research, Winner of Best Fraud Detection Product by Risk.net and ranked consistently in Chartis’ RiskTech100 rankings, CustomerXPs redefines real-time, cross-channel banking Enterprise Fraud Management using AI like a central nervous system to fight financial crime. The company’s flagship product Clari5 harnesses the combined power of Automation, AI, Decision Sciences & Real-time Decisions. Clari5 currently processes over 10 billion transactions, manages over 500 million accounts and reliably secures 4% of the global population’s banking transactions. With 200 million accounts at a single site, Clari5 has the world’s largest implementation of a fraud management solution. Tier 1 banking customers across 15 countries who trust Clari5 for driving their fraud management strategy are recipients of global industry acclaim, including Banking Technology’s Best Use of IT in Risk Management/Regulation and Celent’s Model Bank of the Year.
Come aboard our growing global team, and work for a category leader with a market presence in 15 countries. You will work with some of the leading financial institutions worldwide who rely on our product innovation in helping them shield themselves against the global $4 trillion problem of financial fraud. We create ‘customer-centric predictable enterprises’ and we do this by directing intelligence to the heart of every customer interaction. In real-time. We are looking for a solid Business Development Leader Result-oriented leadership position to drive business expansion and revenue growth.
The Role
- Be part of a young and effervescent strategic group where opportunities for growth, learning, and thinking are unbound. Part of the UX Consulting Group that solves interesting and complex problems in the User Experience Journey for a Financial Crime Management Space (Fraud and AML).
- Live and Learn in a Fast track Environment and build a breathtaking experience. Build strong partnerships across disciplines, such as Design, Product, Engineering, and Marketing.
- Collaborate closely with product owners/managers (POs & PMs) to find opportunities for new products/features and validate assumptions through user testing and research.
- Work with engineering to deliver the final product with the ability to come out with High Fidelity Designs for the various screens. Reinforce a design-thinking culture that leverages the best product, technology, and innovative talent.
- Own various Web application interfaces with the look and feel as guided by Marketing. Work with Developer and QA Teams to deliver the polished final product.
- Evangelize new interface guidelines and design patterns, solve complex UX design problems across Web interface, including but not limited to responsive and progressive webapps UX.
- User experience testing at frequent intervals and incorporating UX test feedback into sprint backlogs. Interaction with UI Developers to ensure UX Is translated to the right page layouts before proceeding with development work.
Your Skills
- 3+ years of experience designing and delivering products in cross-functional teams from start to finish.
- Ability to ensure prior feedback patterns on the UX are incorporated in the subsequent design by default, keeping the cost of quality (COQ) low.
- Deep understanding of user-centered design methods and best practices – and you’re always looking to improve on your process.
- The ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts. Power to influence others and build consensus while dealing with ambiguity.
- Self-motivated, a good communicator, and able to balance great design with meeting short deadlines. The constant drive to stay up-to-date with the latest industry news and developments.
- A deep appreciation and talent for simple solutions to complex problems,
- Hands-on with Axure, Sketch, Figma etc. industry-standard tools and with MS Office skills.
- Ability to express design with minimum need for synchronous interaction (ie fewer minutes of synchronous online reviews) with stakeholders using the right tools for visualization and online communication.
- Familiarity with and experience with implementation of standard UX design patterns in the enterprise world, eg CRUD, Audit trail, visualizations, work queue, inbox, search operation.
Your Education / Qualification:
- BA/BS or MA/MS in a design-related field, or equivalent experience.
- Relevant Experience, if any overrides the Education background.
About Us
Endorsed Category Leader in Financial Crime Risk Management Systems for Enterprise Fraud by Chartis Research, Winner of Best Fraud Detection Product by Risk.net and ranked consistently in Chartis’ RiskTech100 rankings, CustomerXPs redefines real-time, cross-channel banking Enterprise Fraud Management using AI like a central nervous system to fight financial crime. The company’s flagship product Clari5 harnesses the combined power of Automation, AI, Decision Sciences & Real-time Decisions. Clari5 currently processes over 10 billion transactions, manages over 500 million accounts and reliably secures 4% of the global population’s banking transactions. With 200 million accounts at a single site, Clari5 has the world’s largest implementation of a fraud management solution. Tier 1 banking customers across 15 countries who trust Clari5 for driving their fraud management strategy are recipients of global industry acclaim, including Banking Technology’s Best Use of IT in Risk Management/Regulation and Celent’s Model Bank of the Year.
Come aboard our growing global team, and work for a category leader with a market presence in 15 countries. You will work with some of the leading financial institutions worldwide who rely on our product innovation in helping them shield themselves against the global $4 trillion problem of financial fraud. We create ‘customer-centric predictable enterprises’ and we do this by directing intelligence to the heart of every customer interaction. In real-time. We are looking for a solid Business Development Leader Result-oriented leadership position to drive business expansion and revenue growth.
The Role
- Be part of a young and effervescent strategic group where opportunities for growth, learning, and thinking are unbound. Part of the UX Consulting Group that solves interesting and complex problems in the User Experience Journey for a Financial Crime Management Space (Fraud and AML).
- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
- Write easy-to-understand user interface text, online help, and developer guides.
- Create tutorials to help end-users use a variety of applications.
- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
- Create and maintain the information architecture.
You Skills
- 3+ years of experience devising and creating Information Documents from the product angle.
- Have a proven career in one of the Product Companies in the capacity of documentation expert for a Customer Facing Product Line.
- Proven working experience in technical writing of software documentation.
- Ability to deliver high-quality documentation paying attention to detail.
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
- Excellent written skills in English.
- Strong working knowledge of Microsoft Office, Basic familiarity with the SDLC and software development.
Your Education / Qualification:
- Comm. / MA or B. Comm. / BA in a design-related field, or equivalent experience.
- Relevant Experience, if any, overrides the Education background.
About Us
Endorsed Category Leader in Financial Crime Risk Management Systems for Enterprise Fraud by Chartis Research, Winner of Best Fraud Detection Product by Risk.net and ranked consistently in Chartis’ RiskTech100 rankings, CustomerXPs redefines real-time, cross-channel banking Enterprise Fraud Management using AI like a central nervous system to fight financial crime. The company’s flagship product Clari5 harnesses the combined power of Automation, AI, Decision Sciences & Real-time Decisions. Clari5 currently processes over 10 billion transactions, manages over 500 million accounts and reliably secures 4% of the global population’s banking transactions. With 200 million accounts at a single site, Clari5 has the world’s largest implementation of a fraud management solution. Tier 1 banking customers across 15 countries who trust Clari5 for driving their fraud management strategy are recipients of global industry acclaim, including Banking Technology’s Best Use of IT in Risk Management/Regulation and Celent’s Model Bank of the Year.
Come aboard our growing global team, and work for a category leader with a market presence in 15 countries. You will work with some of the leading financial institutions worldwide who rely on our product innovation in helping them shield themselves against the global $4 trillion problem of financial fraud. We create ‘customer-centric predictable enterprises’ and we do this by directing intelligence to the heart of every customer interaction. In real-time. We are looking for a solid Business Development Leader Result-oriented leadership position to drive business expansion and revenue growth.
The Role
- Building highly scalable and robust web platforms.
- Rich hands-on programming in Java, using object oriented and responsibility-driven design techniques.
- Experience in designing, building and maintaining mission-critical highly scalable enterprise software.
- Practical experience with software engineering best-practices.
- Assist in gathering and analysing functional requirements and translate them into technical specifications for robust, scalable, supportable solutions that work well within the overall system architecture.
- Design, develop, test, troubleshoot, debug, deploy, maintain, document and deliver highly scalable and high performance systems using Java technologies.
- Serve as a key technical resource in the full development cycle, from conception, design, implementation and testing to documentation, delivery and maintenance.
- Be comfortable using Open Source Java software.
- Utilize your object-oriented (OO) design patterns and data modelling techniques in various designs.
- Build and improve software tools for productivity enhancements.
- Conduct performance analysis and optimization on large-scale distributed systems and produce comprehensive, usable software documentation.
- Recommend changes in development, maintenance and system standards.
- Owning the delivery of entire pieces of the system or application, and serve as a technical expert on complex projects using best practice engineering standards.
- Work in an agile development environment with teams of smart and highly motivated individuals.
You Skills
- Experience or exposure to large-scale web applications using Java technologies on the server-side.
- Exposure to OOPS, Application Design, Web applications, Web 2.0 concepts, and Usability.
- Understanding of Data structures, Advanced RDBMS concepts, data structures and tradeoffs, database choices, indexing, etc.
- Process-driven with a passion for automation.
- Functional competency in analytical thinking and problem-solving.
- Good communication & presentation skills.
- Ability to work as a team and willing to change & innovate in new directions.
- Knowledge of Agile development methodologies (XP, Scrum, etc.).
- Contribution to Open Source Projects.
Your Education / Qualification:
- BE BTech MCA.
- Relevant Experience, if any, overrides the Education background.
About Us
Endorsed Category Leader in Financial Crime Risk Management Systems for Enterprise Fraud by Chartis Research, Winner of Best Fraud Detection Product by Risk.net and ranked consistently in Chartis’ RiskTech100 rankings, CustomerXPs redefines real-time, cross-channel banking Enterprise Fraud Management using AI like a central nervous system to fight financial crime. The company’s flagship product Clari5 harnesses the combined power of Automation, AI, Decision Sciences & Real-time Decisions. Clari5 currently processes over 10 billion transactions, manages over 500 million accounts and reliably secures 4% of the global population’s banking transactions. With 200 million accounts at a single site, Clari5 has the world’s largest implementation of a fraud management solution. Tier 1 banking customers across 15 countries who trust Clari5 for driving their fraud management strategy are recipients of global industry acclaim, including Banking Technology’s Best Use of IT in Risk Management/Regulation and Celent’s Model Bank of the Year.
Come aboard our growing global team, and work for a category leader with a market presence in 15 countries. You will work with some of the leading financial institutions worldwide who rely on our product innovation in helping them shield themselves against the global $4 trillion problem of financial fraud. We create ‘customer-centric predictable enterprises’ and we do this by directing intelligence to the heart of every customer interaction. In real-time. We are looking for a solid Business Development Leader Result-oriented leadership position to drive business expansion and revenue growth.
The Role
- Be a part of pre-sales function at the global leaders in the financial Crimes management product vendors for BFSI sector with a market presence in more than 15 countries.
- You will work with some of the leading financial institutions worldwide who rely on our product innovation in helping them shield themselves against the global $4 trillion problem of financial fraud.
- Part of a young and effervescent strategic group where opportunities for growth, learning, and thinking are unbound. Part of the Product Management Group (PMG) which solves interesting and complex problems in the Customer Experience and Financial Crime Management Space (Fraud and AML).
You Skills
- Minimum 3-4 Years of experience as a pre-sales professional who has worked on or managing RFPs / RFIs / Proposals in the areas of Core Banking / Digital Banking / Cards / Payments / Corporate Banking / AML / Fraud Management / Financial Crimes.
- Pre-sales professionals in the areas of AML / Fraud Management / Financial Crimes will be preferred.
- Looking for a pre-sales professional who can managed RFPs / RFIs end-to-end.
- Create winnable tailor-made proposals which specifically address clients’ problems, prepare and deliver effective presentations to client’s top management.
- Create proposals which address client’s needs, provide responses to Application functional / technical requirements from RFPs / RFIs
- Should have Bid Management skills where collaborations with cross-functional teams within the organization.
- Expertise working with MS Office (Excel, Power-point and Word).
- Should have in depth Banking domain knowledge and knowledge on the applications/software side in the BFSI domain.
- Should have basic knowledge on application architecture, HHardware Infra and understand basics of Cloud architecture.
- Coordinate with cross functional teams such as legal, finance, product, engineering, professional services within the organization is a must.
- Should have desire/experience to prepare project effort estimation, have experience in writing business documents (such as solution proposals and presentations).
Your Education / Qualification:
- B.E. and MBA from a Top B-School
- Relevant Experience, if any, overrides the Education background.
About Us
Endorsed Category Leader in Financial Crime Risk Management Systems for Enterprise Fraud by Chartis Research, Winner of Best Fraud Detection Product by Risk.net and ranked consistently in Chartis’ RiskTech100 rankings, CustomerXPs redefines real-time, cross-channel banking Enterprise Fraud Management using AI like a central nervous system to fight financial crime. The company’s flagship product Clari5 harnesses the combined power of Automation, AI, Decision Sciences & Real-time Decisions. Clari5 currently processes over 10 billion transactions, manages over 500 million accounts and reliably secures 4% of the global population’s banking transactions. With 200 million accounts at a single site, Clari5 has the world’s largest implementation of a fraud management solution. Tier 1 banking customers across 15 countries who trust Clari5 for driving their fraud management strategy are recipients of global industry acclaim, including Banking Technology’s Best Use of IT in Risk Management/Regulation and Celent’s Model Bank of the Year.
Come aboard our growing global team and work for a category leader with a market presence in 15 countries. You will work with some of the leading financial institutions worldwide who rely on our product innovation in helping them shield themselves against the global $4 trillion problem of financial fraud. We create ‘customer-centric predictable enterprises’ and we do this by directing intelligence to the heart of every customer interaction. In real-time.
We are seeking sharp, energetic Systems Support Engineers to help us keep pace with our global expansion. You’ll be core member of a specialist team that is passionate about rendering support to our flagship real-time product. You bring your skills, experience and passion and we will give you the springboard for your ambitions.
The Role:
- Render exceptional first-tier phone/email support for efficient resolution of technology and functional problems across all products.
- Take ownership of user problems and be proactive when dealing with user issues.
- Follow established set of processes while handling support requests.
- Report any issue that may significantly impact the business.
- Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams.
- Ensure all calls are logged in the ticketing logging system & every activity is updated.
- Ensure users and management are notified during downtimes with complete information.
- Identify and learn more about the software and hardware used/supported by the organization.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Prepare accurate and timely reports.
Document knowledge in the form of knowledge base tech notes and articles.
Your Skills:
- Experience in Customer Support with an enterprise software organization.
- Experience with Linux or UNIX administration (Clustering, High Availability, Load Balancing, etc.).
- Hands-on experience in managing web servers (Apache, Tomcat, JBoss).
- Elementary database (SQL Server, MySQL, Oracle) operational knowledge.
- Proficient with Scripting or other programming languages.
- Hands-on experience on ticketing tools (Jira / Freshdesk).
- Readiness to work shifts and/or be on call and/or put in extra hours for task closure.
- Excellent verbal, written, presentation and interpersonal communication skills.
- Fast learner who can pick up new technologies.
- Capable of working with a cross-functional team to solve business and technical problems.
- Ability to make complex technical matters easy-to-comprehend for non-technical persons.
- Highly driven individual with an execution focus and a strong sense of urgency.
- High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.
- Ability and willingness to travel, if required.
Additional / Preferred Skills:
- Should be flexible with rotational Shifts.
- Exposure at client sites is desirable.
- Experience in Financial Service industry or Banking applications is desirable.
Your Education / Qualification:
- Bachelor’s degree or equivalent combination of education and experience.
About Us
Endorsed Category Leader in Financial Crime Risk Management Systems for Enterprise Fraud by Chartis Research, Winner of Best Fraud Detection Product by Risk.net and ranked consistently in Chartis’ RiskTech100 rankings, CustomerXPs redefines real-time, cross-channel banking Enterprise Fraud Management using AI like a central nervous system to fight financial crime. The company’s flagship product Clari5 harnesses the combined power of Automation, AI, Decision Sciences & Real-time Decisions. Clari5 currently processes over 10 billion transactions, manages over 500 million accounts and reliably secures 4% of the global population’s banking transactions. With 200 million accounts at a single site, Clari5 has the world’s largest implementation of a fraud management solution. Tier 1 banking customers across 15 countries who trust Clari5 for driving their fraud management strategy are recipients of global industry acclaim, including Banking Technology’s Best Use of IT in Risk Management/Regulation and Celent’s Model Bank of the Year.
Come aboard our growing global team and work for a category leader with a market presence in 15 countries. You will work with some of the leading financial institutions worldwide who rely on our product innovation in helping them shield themselves against the global $4 trillion problem of financial fraud. We create ‘customer-centric predictable enterprises’ and we do this by directing intelligence to the heart of every customer interaction. In real-time.
We are seeking sharp, energetic Systems Support Engineers to help us keep pace with our global expansion. You’ll be core member of a specialist team that is passionate about rendering support to our flagship real-time product. You bring your skills, experience and passion and we will give you the springboard for your ambitions.
The Role:
- Render exceptional first-tier phone/email support for efficient resolution of technology and functional problems across all products.
- Take ownership of user problems and be proactive when dealing with user issues.
- Follow established set of processes while handling support requests.
- Report any issue that may significantly impact the business.
- Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams.
- Ensure all calls are logged in the ticketing logging system & every activity is updated.
- Ensure users and management are notified during downtimes with complete information.
- Identify and learn more about the software and hardware used/supported by the organization.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
Your Skills:
- Experience in Customer Support with an enterprise software organization.
- Experience with Linux or UNIX administration (Clustering, High Availability, Load Balancing, etc.).
- Hands-on experience in managing web servers (Apache, Tomcat, JBoss).
- Elementary database (SQL Server, MySQL, Oracle) operational knowledge.
- Proficient with Scripting or other programming languages.
- Hands-on experience on ticketing tools (Jira / Freshdesk).
- Readiness to work shifts and/or be on call and/or put in extra hours for task closure.
- Excellent verbal, written, presentation and interpersonal communication skills.
- Fast learner who can pick up new technologies.
- Capable of working with a cross-functional team to solve business and technical problems.
- Ability to make complex technical matters easy-to-comprehend for non-technical persons.
- Highly driven individual with an execution focus and a strong sense of urgency.
- High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.
- Ability and willingness to travel, if required.
Additional / Preferred Skills:
- Should be flexible with rotational Shifts.
- Exposure at client sites is desirable.
- Experience in Financial Service industry or Banking applications is desirable.
Your Education / Qualification:
- Bachelor’s degree or equivalent combination of education and experience.
About Us
Endorsed Category Leader in Financial Crime Risk Management Systems for Enterprise Fraud by Chartis Research, Winner of Best Fraud Detection Product by Risk.net and ranked consistently in Chartis’ RiskTech100 rankings, CustomerXPs redefines real-time, cross-channel banking Enterprise Fraud Management using AI like a central nervous system to fight financial crime. The company’s flagship product Clari5 harnesses the combined power of Automation, AI, Decision Sciences & Real-time Decisions. Clari5 currently processes over 10 billion transactions, manages over 500 million accounts and reliably secures 4% of the global population’s banking transactions. With 200 million accounts at a single site, Clari5 has the world’s largest implementation of a fraud management solution. Tier 1 banking customers across 15 countries who trust Clari5 for driving their fraud management strategy are recipients of global industry acclaim, including Banking Technology’s Best Use of IT in Risk Management/Regulation and Celent’s Model Bank of the Year.
Come aboard our growing global team and work for a category leader with a market presence in 15 countries. You will work with some of the leading financial institutions worldwide who rely on our product innovation in helping them shield themselves against the global $4 trillion problem of financial fraud. We create ‘customer-centric predictable enterprises’ and we do this by directing intelligence to the heart of every customer interaction. In real-time.
We are seeking sharp, energetic Systems Support Engineers to help us keep pace with our global expansion. You’ll be core member of a specialist team that is passionate about rendering support to our flagship real-time product. You bring your skills, experience and passion and we will give you the springboard for your ambitions.
The Role:
- Render exceptional first-tier phone/email support for efficient resolution of technology and functional problems across all products.
- Take ownership of user problems and be proactive when dealing with user issues.
- Follow established set of processes while handling support requests.
- Report any issue that may significantly impact the business.
- Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams.
- Ensure all calls are logged in the ticketing logging system & every activity is updated.
- Ensure users and management are notified during downtimes with complete information.
- Identify and learn more about the software and hardware used/supported by the organization.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
Your Skills:
- Experience in Customer Support with an enterprise software organization.
- Experience with Linux or UNIX administration (Clustering, High Availability, Load Balancing, etc.).
- Hands-on experience in managing web servers (Apache, Tomcat, JBoss).
- Elementary database (SQL Server, MySQL, Oracle) operational knowledge.
- Proficient with Scripting or other programming languages.
- Hands-on experience on ticketing tools (Jira / Freshdesk).
- Readiness to work shifts and/or be on call and/or put in extra hours for task closure.
- Excellent verbal, written, presentation and interpersonal communication skills.
- Fast learner who can pick up new technologies.
- Capable of working with a cross-functional team to solve business and technical problems.
- Ability to make complex technical matters easy-to-comprehend for non-technical persons.
- Highly driven individual with an execution focus and a strong sense of urgency.
- High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.
- Ability and willingness to travel, if required.
Additional / Preferred Skills:
- Should be flexible with rotational Shifts.
- Exposure at client sites is desirable.
- Experience in Financial Service industry or Banking applications is desirable.
Your Education / Qualification:
- Bachelor’s degree or equivalent combination of education and experience.
About Us
Endorsed Category Leader in Financial Crime Risk Management Systems for Enterprise Fraud by Chartis Research, Winner of Best Fraud Detection Product by Risk.net and ranked consistently in Chartis’ RiskTech100 rankings, CustomerXPs redefines real-time, cross-channel banking Enterprise Fraud Management using AI like a central nervous system to fight financial crime. The company’s flagship product Clari5 harnesses the combined power of Automation, AI, Decision Sciences & Real-time Decisions. Clari5 currently processes over 10 billion transactions, manages over 500 million accounts and reliably secures 4% of the global population’s banking transactions. With 200 million accounts at a single site, Clari5 has the world’s largest implementation of a fraud management solution. Tier 1 banking customers across 15 countries who trust Clari5 for driving their fraud management strategy are recipients of global industry acclaim, including Banking Technology’s Best Use of IT in Risk Management/Regulation and Celent’s Model Bank of the Year.
