At Clari5, we protect 1 billion banking customers across 15 countries from financial crime — in real time. Our systems are built to perform at extreme scale and complexity, and we’re looking for a Technical Development Manager who thrives at the intersection of technology, people, and impact.
This is a hands-on leadership role where you will transform ideas into resilient, scalable solutions, guide a high-performing engineering team, and deliver mission-critical systems that stop fraud before it happens.
Your Responsibilities:
- Collaborate with stakeholders to evaluate SOWs and convert them into actionable, agile-driven execution plans
- Implement and uphold best-in-class engineering practices to ensure code quality, uptime, performance, and timely delivery
- Drive alignment and clear communication between engineering, product, and cross-functional teams
- Lead and manage a team of talented engineers — mentoring, developing, and unlocking their full potential
- Foster a culture of ownership, high accountability, and continuous improvement
What You Bring:
- 10+ years of experience in technical leadership, including hands-on management of software development teams and systems engineers
- Proven track record in leading complex, high-scale, cross-functional product development from design to deployment
- Deep architectural knowledge of highly available, high-transaction systems — particularly in Java and related technologies
- Strong experience working with large-scale relational databases and enterprise systems
- Exposure to cloud-based product development is a plus
- Ability to thrive under pressure and lead teams in fast-paced, deadline-driven environments
- Willingness and capability to roll up your sleeves and code in Java when needed
Why Clari5?
- Build systems that protect economies in real time
- Deliver solutions that safeguard 1 billion+ accounts across 15 countries
- Lead a team that’s solving some of the most complex challenges in fraud prevention
- Work on extreme scale, low-latency platforms where your leadership has visible, global impact
Come aboard our growing global team and work for a category leader with a market presence in 15 countries. You will work with some of the leading financial institutions worldwide who rely on our product innovation in helping them shield themselves against the global $4 trillion problem of financial fraud. We create ‘customer-centric predictable enterprises’ and we do this by directing intelligence to the heart of every customer interaction. In real-time.
We are seeking sharp, energetic Systems Support Engineers to help us keep pace with our global expansion. You’ll be core member of a specialist team that is passionate about rendering support to our flagship real-time product. You bring your skills, experience and passion and we will give you the springboard for your ambitions.
The Role:
- Render exceptional first-tier phone/email support for efficient resolution of technology and functional problems across all products.
- Take ownership of user problems and be proactive when dealing with user issues.
- Follow established set of processes while handling support requests.
- Report any issue that may significantly impact the business.
- Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams.
- Ensure all calls are logged in the ticketing logging system & every activity is updated.
- Ensure users and management are notified during downtimes with complete information.
- Identify and learn more about the software and hardware used/supported by the organization.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Prepare accurate and timely reports.
Document knowledge in the form of knowledge base tech notes and articles.
Your Skills:
- Experience in Customer Support with an enterprise software organization.
- Experience with Linux or UNIX administration (Clustering, High Availability, Load Balancing, etc.).
- Hands-on experience in managing web servers (Apache, Tomcat, JBoss).
- Elementary database (SQL Server, MySQL, Oracle) operational knowledge.
- Proficient with Scripting or other programming languages.
- Hands-on experience on ticketing tools (Jira / Freshdesk).
- Readiness to work shifts and/or be on call and/or put in extra hours for task closure.
- Excellent verbal, written, presentation and interpersonal communication skills.
- Fast learner who can pick up new technologies.
- Capable of working with a cross-functional team to solve business and technical problems.
- Ability to make complex technical matters easy-to-comprehend for non-technical persons.
- Highly driven individual with an execution focus and a strong sense of urgency.
- High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.
- Ability and willingness to travel, if required.
Additional / Preferred Skills:
- Should be flexible with rotational Shifts.
- Exposure at client sites is desirable.
- Experience in Financial Service industry or Banking applications is desirable.
Your Education / Qualification:
- Bachelor’s degree or equivalent combination of education and experience.
About Us
Endorsed Category Leader in Financial Crime Risk Management Systems for Enterprise Fraud by Chartis Research, Winner of Best Fraud Detection Product by Risk.net and ranked consistently in Chartis’ RiskTech100 rankings, CustomerXPs redefines real-time, cross-channel banking Enterprise Fraud Management using AI like a central nervous system to fight financial crime. The company’s flagship product Clari5 harnesses the combined power of Automation, AI, Decision Sciences & Real-time Decisions. Clari5 currently processes over 10 billion transactions, manages over 500 million accounts and reliably secures 4% of the global population’s banking transactions. With 200 million accounts at a single site, Clari5 has the world’s largest implementation of a fraud management solution. Tier 1 banking customers across 15 countries who trust Clari5 for driving their fraud management strategy are recipients of global industry acclaim, including Banking Technology’s Best Use of IT in Risk Management/Regulation and Celent’s Model Bank of the Year.
Come aboard our growing global team and work for a category leader with a market presence in 15 countries. You will work with some of the leading financial institutions worldwide who rely on our product innovation in helping them shield themselves against the global $4 trillion problem of financial fraud. We create ‘customer-centric predictable enterprises’ and we do this by directing intelligence to the heart of every customer interaction. In real-time.
We are seeking sharp, energetic Systems Support Engineers to help us keep pace with our global expansion. You’ll be core member of a specialist team that is passionate about rendering support to our flagship real-time product. You bring your skills, experience and passion and we will give you the springboard for your ambitions.
The Role:
- Render exceptional first-tier phone/email support for efficient resolution of technology and functional problems across all products.
- Take ownership of user problems and be proactive when dealing with user issues.
- Follow established set of processes while handling support requests.
- Report any issue that may significantly impact the business.
- Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams.
- Ensure all calls are logged in the ticketing logging system & every activity is updated.
- Ensure users and management are notified during downtimes with complete information.
- Identify and learn more about the software and hardware used/supported by the organization.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
Your Skills:
- Experience in Customer Support with an enterprise software organization.
- Experience with Linux or UNIX administration (Clustering, High Availability, Load Balancing, etc.).
- Hands-on experience in managing web servers (Apache, Tomcat, JBoss).
- Elementary database (SQL Server, MySQL, Oracle) operational knowledge.
- Proficient with Scripting or other programming languages.
- Hands-on experience on ticketing tools (Jira / Freshdesk).
- Readiness to work shifts and/or be on call and/or put in extra hours for task closure.
- Excellent verbal, written, presentation and interpersonal communication skills.
- Fast learner who can pick up new technologies.
- Capable of working with a cross-functional team to solve business and technical problems.
- Ability to make complex technical matters easy-to-comprehend for non-technical persons.
- Highly driven individual with an execution focus and a strong sense of urgency.
- High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.
- Ability and willingness to travel, if required.
Additional / Preferred Skills:
- Should be flexible with rotational Shifts.
- Exposure at client sites is desirable.
- Experience in Financial Service industry or Banking applications is desirable.
Your Education / Qualification:
- Bachelor’s degree or equivalent combination of education and experience.
About Us
Endorsed Category Leader in Financial Crime Risk Management Systems for Enterprise Fraud by Chartis Research, Winner of Best Fraud Detection Product by Risk.net and ranked consistently in Chartis’ RiskTech100 rankings, CustomerXPs redefines real-time, cross-channel banking Enterprise Fraud Management using AI like a central nervous system to fight financial crime. The company’s flagship product Clari5 harnesses the combined power of Automation, AI, Decision Sciences & Real-time Decisions. Clari5 currently processes over 10 billion transactions, manages over 500 million accounts and reliably secures 4% of the global population’s banking transactions. With 200 million accounts at a single site, Clari5 has the world’s largest implementation of a fraud management solution. Tier 1 banking customers across 15 countries who trust Clari5 for driving their fraud management strategy are recipients of global industry acclaim, including Banking Technology’s Best Use of IT in Risk Management/Regulation and Celent’s Model Bank of the Year.
Come aboard our growing global team and work for a category leader with a market presence in 15 countries. You will work with some of the leading financial institutions worldwide who rely on our product innovation in helping them shield themselves against the global $4 trillion problem of financial fraud. We create ‘customer-centric predictable enterprises’ and we do this by directing intelligence to the heart of every customer interaction. In real-time.
We are seeking sharp, energetic Systems Support Engineers to help us keep pace with our global expansion. You’ll be core member of a specialist team that is passionate about rendering support to our flagship real-time product. You bring your skills, experience and passion and we will give you the springboard for your ambitions.
The Role:
- Render exceptional first-tier phone/email support for efficient resolution of technology and functional problems across all products.
- Take ownership of user problems and be proactive when dealing with user issues.
- Follow established set of processes while handling support requests.
- Report any issue that may significantly impact the business.
- Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams.
- Ensure all calls are logged in the ticketing logging system & every activity is updated.
- Ensure users and management are notified during downtimes with complete information.
- Identify and learn more about the software and hardware used/supported by the organization.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
Your Skills:
- Experience in Customer Support with an enterprise software organization.
- Experience with Linux or UNIX administration (Clustering, High Availability, Load Balancing, etc.).
- Hands-on experience in managing web servers (Apache, Tomcat, JBoss).
- Elementary database (SQL Server, MySQL, Oracle) operational knowledge.
- Proficient with Scripting or other programming languages.
- Hands-on experience on ticketing tools (Jira / Freshdesk).
- Readiness to work shifts and/or be on call and/or put in extra hours for task closure.
- Excellent verbal, written, presentation and interpersonal communication skills.
- Fast learner who can pick up new technologies.
- Capable of working with a cross-functional team to solve business and technical problems.
- Ability to make complex technical matters easy-to-comprehend for non-technical persons.
- Highly driven individual with an execution focus and a strong sense of urgency.
- High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.
- Ability and willingness to travel, if required.
Additional / Preferred Skills:
- Should be flexible with rotational Shifts.
- Exposure at client sites is desirable.
- Experience in Financial Service industry or Banking applications is desirable.
Your Education / Qualification:
- Bachelor’s degree or equivalent combination of education and experience.
About Us
Endorsed Category Leader in Financial Crime Risk Management Systems for Enterprise Fraud by Chartis Research, Winner of Best Fraud Detection Product by Risk.net and ranked consistently in Chartis’ RiskTech100 rankings, CustomerXPs redefines real-time, cross-channel banking Enterprise Fraud Management using AI like a central nervous system to fight financial crime. The company’s flagship product Clari5 harnesses the combined power of Automation, AI, Decision Sciences & Real-time Decisions. Clari5 currently processes over 10 billion transactions, manages over 500 million accounts and reliably secures 4% of the global population’s banking transactions. With 200 million accounts at a single site, Clari5 has the world’s largest implementation of a fraud management solution. Tier 1 banking customers across 15 countries who trust Clari5 for driving their fraud management strategy are recipients of global industry acclaim, including Banking Technology’s Best Use of IT in Risk Management/Regulation and Celent’s Model Bank of the Year.
