Technology thus far has been an enabler – an enabler of automation, an enabler of insights, of understanding even but its time that it delivers much more! Technology should now be thought of as a multiplier – one that multiplies or ties together all the advances in the past and delivers much like an SLA bound employee who is expected to learn and grow as time passes.
An insight into the drivers dictating the moves Banks are making in the Industry especially around dealing with multiple dimensions of customer loyalty, data and device explosion and trust and brand building. A lot of circumstances are driving Banks in the Middle East to really invest their energies into generating customer loyalty in
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You are an amazing bank. You have great products and ultimate customer service. You are sure to be chosen amongst equals. You are sure to win….but it’s getting in the race that’s the issue. In the modern banking marketplace, consumers face an overwhelmingly large variety of products. In order to reduce the number of relevant
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People are talking in real-time, to each other and so Brands better be on their toes as well to keep up with this new consumer-producer’s pace! What is the response? Simple, technology! If consumer power increases with the ability to be real-time, so should employees/users. Instances of powerful real-time technology especially in Banking are perhaps limited in current usage to select communities like Traders. What about the average Joe at the Branch teller counter? Brands and reputations can just as easily be destroyed due to a simple clerical error or a bad mood even!
Clari5 Launch by CustomerXPs with ICICI Group CTO as Chief Guest Bangalore, March 06, 2012 CustomerXPs, a real-time intelligent software company, today launched its product Clari5 graced by group CTO, ICICI, Mr. Pravir Vohra in the presence of Bankers from top tier Banks. The event was held in Mumbai on March 6th, 2012. CustomerXPs, a
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Hanging up on yet another pesky call offering me a loan that I’ve repeatedly refused, I’ve often wondered whether my bank really knows me. On a meaningful level. With the proliferation of channels, banks and customers today are engaged in incessant dialog over email and direct mail, SMS, phone and the occasional branch visit. Space
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