The pandemic has been having a mammoth socio-economic impact on almost every conceivable aspect and the banking sector too has not been immune. The crisis has put certain critical aspects of the banking universe in the spotlight, including that of customer experience – a vital factor during extreme times.
Given the response strategies to the COVID-19 pandemic implemented by federal, state and local governments globally, consumers’ behavioral changes during this phase, and Financial Institutions’ (FIs) staffing and mobility constraints, fraud prevention must be tackled in a different manner.
Loan fraud is impacting smaller banks, community banks and credit unions at twice the rate of larger counterparts. An innovative approach helps smaller financial institutions do more to detect fraud hidden in bad loans to reduce losses and increase approval rates.
As per ACFE’s last Report to the Nations, fraud is a staggering $ 4 trillion global problem – a size and scale astronomical enough for every bank to seriously rethink their entire fraud risk management approach. Let’s take a look at the top 5 implementable best practices that make for the foundation of a robust banking enterprise anti-fraud framework.
Business intelligence (BI) solutions are not new to banking. With a blend of tools, techniques, and technology, BI processes information with accuracy, which otherwise would have been performed by humans. BI solutions have been enabling banks with capabilities to generate more revenue, reduce costs, mitigate risks, and more.
Open banking (under the European Union’s Revised Payment Services Directive or PSD2), means third parties can link up to customers’ accounts, provided the customer consents. With data-sharing as the central feature, open banking is designed to encourage higher product and service innovation, make it easier for non-banks to participate and streamline user experience.