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Trust, in-person interactions, reasonably good response levels, absence of alternative options – were some of the reasons that brought people to banks before the era of digital and banking domain monopsony. The strategy worked well and it helped create predictable growth and profitability – until the level playing field tilted.

Image courtesy: rawpixel on Freepik A bank’s risk and compliance leadership are faced with a wide spectrum of challenges when it comes to effective real-time

(Sequel to the 2-part blog on improving Customer Lifecycle Management in financial institutions) Image courtesy: @tawatchai07 on Freepik ‘Well begun is half done’ – Aristotle

New IBM configurations designed for flexibility, sustainability and security within the data center We are excited to collaborate with IBM as the company today unveils

In a fiercely competitive environment, banks have been striving to generate more revenues while trying to increase customer stickiness and curtail customer attrition. The scenario has compelled the need for a holistic approach for creating strong customer-centricity – the key aim of great Customer Lifecycle Management (CLM). Read the prequel of the 2-part blog on how banks can enhance their CLM by first de-risking the onboarding process.

Every year, banks shut down tens of thousands of accounts for suspected fraudulent practices. A substantial chunk of these accounts is suspected to be mule accounts and conventional anti-mule fraud systems have had little impact to stop the problem. Whether as complicit players or as victims, money mules are now also laundering funds for organized COVID motivated financial crimes. With the virus continuing to provide opportunities for fraud and money laundering, banks must boost their monitoring and investigation capabilities to counter this growing threat.

Even as regulators step up their scrutiny of bank compliance, fraud and money laundering schemes are getting more and more sophisticated. Banks therefore have no choice but to elevate their crime-detection and crime-fighting capabilities. Defence mechanisms will increasingly include more powerful analytical models, AI and the aid of financial crime regtech specialists.

Where there’s money, there’s crime. Trust fraudsters to leverage new technology in their commitment to gain access to accounts, or to set up accounts or steal money. It is just a matter of time before deepfake becomes another new normal for digital rogues to defraud banks.

We are excited to share that IBM LinuxONE Emperor 4 will be available globally on September 14, 2022, and Clari5 clients will have the opportunity to reduce energy consumption while reaching sustainability targets. IBM and its partners are helping clients, including those in regulated industries such as financial services, build a modern environment that is designed to improve business agility and reduce overall costs. ISVs can leverage the next generation of IBM LinuxONE’s highly secured and sustainable platform to deploy software across environments.

The pandemic has been having a mammoth socio-economic impact on almost every conceivable aspect and the banking sector too has not been immune. The crisis has put certain critical aspects of the banking universe in the spotlight, including that of customer experience – a vital factor during extreme times. Imperative therefore to re-visit how customers’ digital experiences can be made frictionless during an exceptionally difficult phase.