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About Clari5:

Clari5 is a technology company that specializes in providing real-time intelligence and analytics solutions primarily for the banking and financial services sector. They use AI & ML to help organizations detect and prevent fraud, enhance customer engagement, and improve operational efficiency.

Key features and functionalities of Clari5's offerings include:

• Fraud Detection and Prevention: Clari5's solutions use advanced algorithms to analyze transactions and user behavior in real time, identifying suspicious activities that may indicate fraudulent behavior.
• Customer Engagement: The platform helps banks and financial institutions understand customer behavior and preferences, enabling personalized product offerings and improving overall customer experience.
• Risk Management: Clari5 aids organizations in assessing and managing various risks, including credit and operational risks, by providing insights based on historical data and trends.
• Operational Efficiency: By automating repetitive tasks and streamlining processes, Clari5 helps organizations reduce costs and enhance productivity.
• Real-time Analytics: Clari5 provides real-time insights and analytics, allowing banks and financial institutions to make data-driven decisions promptly.

Overall, Clari5 aims to empower businesses in the financial sector by providing them with the analytical tools and intelligence needed to thrive in a competitive and rapidly changing Environment.

Role: Lead Technical Support Engineer - L3

Exp: 7+ yrs

• Subject matter expert who drives technical issue resolution and team improvement initiatives.

Role & responsibilities:

• Handle complex or critical incidents requiring deep technical expertise.
• Perform Root Cause Analysis (RCA) for recurring or high-severity issues and recommend long-term fixes.
• Lead problem management initiatives and improve stability of product deployments.
• Mentor and train L1 & L2 engineers; conduct technical knowledge-sharing sessions.
• Automate repetitive tasks and improve efficiency using advanced scripting.
• Liaise with development and product teams to resolve bugs or feature integration issues.
• Provide insights in weekly/monthly reporting, documenting trends and issue patterns.

Technical Skills:

• Advanced Linux/UNIX expertise, including clustering, HA (High Availability), load balancing, performance tuning. Deep expertise in web/application server administration and tuning.
• Strong database diagnostic expertise (SQL tuning, indexing, transaction issue debugging).
• Proficient in scripting and automation tools.
• Exposure to system-level and application-level architectural troubleshooting.

Soft Skills:

• Strong leadership qualities and ability to drive resolution during critical incidents.
• Excellent problem-solving and team mentoring abilities.
• Preferred Experience with banking, financial technology, or fraud detection applications.
• Exposure to onsite client implementations or product integration.

Education:

• Bachelor’s Degree in Computer Science, Information Technology or equivalent.

Additional Traits:

• Strong customer orientation and problem-solving mindset.
• High level of urgency and accountability.
• Excellent written and verbal communication.
• Ability to work in rotational shifts and handle on-call support.
• Willingness to travel when required.
• Fast learner with adaptability to new technologies.

About Clari5:

Clari5 is a technology company that specializes in providing real-time intelligence and analytics solutions primarily for the banking and financial services sector. They use AI & ML to help organizations detect and prevent fraud, enhance customer engagement, and improve operational efficiency. Key features and functionalities of Clari5's offerings include:

• Fraud Detection and Prevention: Clari5's solutions use advanced algorithms to analyze transactions and user behavior in real time, identifying suspicious activities that may indicate fraudulent behavior.
• Customer Engagement: The platform helps banks and financial institutions understand customer behavior and preferences, enabling personalized product offerings and improving overall customer experience.
• Risk Management: Clari5 aids organizations in assessing and managing various risks, including credit and operational risks, by providing insights based on historical data and trends.
• Operational Efficiency: By automating repetitive tasks and streamlining processes, Clari5 helps organizations reduce costs and enhance productivity.
• Real-time Analytics: Clari5 provides real-time insights and analytics, allowing banks and financial institutions to make data-driven decisions promptly.

Overall, Clari5 aims to empower businesses in the financial sector by providing them with the analytical tools and intelligence needed to thrive in a competitive and rapidly changing Environment.

Role: Support Engineer – L2

Exp: 4- 7 yrs

• Intermediate level handles complex cases independently and mentors junior team Members.

Role & responsibilities:

• Diagnose and resolve medium-complexity technical issues with minimal supervision.
• Conduct in-depth troubleshooting, including server logs, database queries, and application configurations.
• Take ownership of incidents, ensuring proactive follow-up and resolution.
• Actively prevent recurrence by contributing to preventive fixes.
• Create detailed Knowledge Base (KB) articles, how-to guides, and process documentation.
• Support the L1 team with mentoring and escalation assistance.
• Coordinate effective client communication during downtime or planned maintenance.

Technical Skills:

• Strong knowledge of Linux/UNIX system administration, including service management.
• Good working experience with web servers/application servers (Apache, Tomcat, JBoss).
• Ability to write and execute structured SQL queries for troubleshooting.
• Strong scripting ability (e.g., Shell, Python).
• Experience using and configuring ticketing tools.

Soft Skills:

• Excellent communication, customer handling, and analytical thinking.
• Ability to collaborate with cross-functional teams effectively

Preferred Skills:

• Some exposure to client-side implementation or onsite experience.
• Understanding of financial services or banking applications.

Education:

• Bachelor’s degree in computer science, Information Technology or equivalent.

Additional Traits:

• Strong customer orientation and problem-solving mindset.
• High level of urgency and accountability.
• Excellent written and verbal communication.
• Ability to work in rotational shifts and handle on-call support.
• Willingness to travel when required.
• Fast learner with adaptability to new technologies.

About Clari5:

Clari5 is a technology company that specializes in providing real-time intelligence and analytics solutions primarily for the banking and financial services sector. They use AI & ML to help organizations detect and prevent fraud, enhance customer engagement, and improve operational efficiency.

Key features and functionalities of Clari5's offerings include:

• Fraud Detection and Prevention: Clari5's solutions use advanced algorithms to analyze transactions and user behavior in real time, identifying suspicious activities that may indicate fraudulent behavior.
• Customer Engagement: The platform helps banks and financial institutions understand customer behavior and preferences, enabling personalized product offerings and improving overall customer experience.
• Risk Management: Clari5 aids organizations in assessing and managing various risks, including credit and operational risks, by providing insights based on historical data and trends.
• Operational Efficiency: By automating repetitive tasks and streamlining processes, Clari5 helps organizations reduce costs and enhance productivity.
• Real-time Analytics: Clari5 provides real-time insights and analytics, allowing banks and financial institutions to make data-driven decisions promptly.

Overall, Clari5 aims to empower businesses in the financial sector by providing them with the analytical tools and intelligence needed to thrive in a competitive and rapidly changing Environment.

Role: Support Engineer - L1

Exp: 2- 4 yrs

• Experience in Customer Support with an enterprise software organization.
• Experience with Linux or UNIX administration (Clustering, High Availability, Load Balancing, etc.).
• Hands-on experience in managing web servers (Apache, Tomcat, JBoss).
• Elementary database (SQL Server, MySQL, Oracle) operational knowledge.
• Proficient with Scripting or other programming languages.
• Hands-on experience on ticketing tools (Jira / Freshdesk).
• Readiness to work shifts and/or be on call and/or put in extra hours for task closure.
• Excellent verbal, written, presentation and interpersonal communication skills.
• Fast learner who can pick up new technologies.
• Capable of working with a cross-functional team to solve business and technical problems.
• Ability to make complex technical matters easy-to-comprehend for non-technical persons.
• Highly driven individual with an execution focus and a strong sense of urgency.
• High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.
• Ability and willingness to travel, if required.

Role & responsibilities:

Render exceptional first-tier phone/email support for efficient resolution of technology and functional problems across all products.

• Take ownership of user problems and be proactive when dealing with user issues.
• Follow an established set of processes while handling support requests. Report any issue that may significantly impact the business.
• Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams.
• Ensure all calls are logged in the ticketing logging system & every activity is updated.
• Ensure users and management are notified during downtimes with complete information.
• Identify and learn more about the software and hardware used/supported by the organization.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Prepare accurate and timely reports.
• Document knowledge in the form of knowledge base tech notes and articles.

Additional / Preferred Skills:

• Should be flexible with rotational Shifts.
• Exposure at client sites is desirable.
• Experience in the Financial Service industry or Banking applications is desirable.

Your Education / Qualification:

• Bachelor’s degree or equivalent combination of education and experience.

 

Job Description

We are seeking an experienced Project Manager to join our dynamic team. The ideal candidate will be responsible for planning, executing, and closing projects, ensuring they are completed on time and within scope. The Project Manager will collaborate with cross-functional teams, set project goals, track progress, and manage budgets. The successful candidate will have excellent leadership, communication, and organizational skills.

Responsibilities

• Project Planning:
  • Define project scope, goals, and deliverables in collaboration with stakeholders.
  • Develop detailed project plans, including timelines, resource allocation, and budget estimates.
• Project Execution:
  • Lead and motivate cross-functional teams to achieve project objectives.
  • Ensure that projects are delivered on time, within scope, and within budget.
  • Manage and mitigate project risks and issues.
• Communication and Stakeholder Management:
  • Communicate project objectives, progress, and outcomes to stakeholders.
  • Collaborate with stakeholders to gather project requirements and expectations.
  • Foster positive relationships with clients, team members, and other project stakeholders.
• Budget Management:
  • Develop and manage project budgets, ensuring resources are allocated efficiently.
  • Monitor project expenses and work to minimize costs while maintaining quality.
• Quality Assurance:
  • Ensure project deliverables meet quality standards.
  • Implement and enforce best practices for project management and execution.
• Project Evaluation:
  • Conduct project post-mortems to identify areas for improvement.
  • Document and share lessons learned with the team to enhance future project success.

Qualifications

• Bachelor’s degree in a related field; PMP certification is a plus.
• Proven experience as a Project Manager in [industry or similar field].
• Strong understanding of project management methodologies.
• Excellent organizational, time management, and multitasking abilities.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills.

Personal qualities

• Self-motivation, enthusiasm, and results-focus
• Flexible, adaptable, and comfortable with ambiguity
• Pragmatic and solution-oriented
• Committed to high standards and continuous improvement.
• Ability to move between big picture and detail.
• Process analysis and documentation
• Problem-solving and analytical thinking
• Strong communication and interpersonal skills
• Mentoring and training

About Clari5

Clari5, a product of CustomerXPs (now part of the Perfios group), is a category-leading real-time Enterprise Financial Crime Management platform trusted by banks across 15+ countries. The platform processes 12 billion+ transactions and secures over 200 million accounts, helping financial institutions combat fraud, manage AML compliance, and drive revenue — all in real time. Clari5 is consistently recognised in Chartis RiskTech Quadrants and has won multiple global awards for fraud detection innovation.

Role Overview

The Team Lead – Implementation is a high-impact delivery role within Clari5’s Global Professional Services team. You will lead end-to-end implementation engagements of the Clari5 platform at banking and financial institution clients, owning project delivery from kick-off to go-live. You will manage a small squad of functional and technical consultants, serve as the primary client interface during implementation, and ensure every deployment meets Clari5’s quality, timeline, and customer-satisfaction benchmarks. This role sits at the intersection of banking domain expertise, product knowledge, and project leadership — ideal for someone who thrives in a fast-paced, client-facing environment and wants to shape how one of the world’s most advanced fraud management platforms goes live at marquee banks.

Key Responsibilities

1. Implementation Delivery

• • Own end-to-end delivery of Clari5 implementations from project initiation to go-live and hypercare, ensuring adherence to scope, timelines, and quality benchmarks.
  • Create and maintain detailed project plans, milestone trackers, risk logs, and status dashboards for each engagement.
  • Drive sub-90-day go-live timelines by leveraging Clari5’s pre-built integration adapters and accelerators.
  • Manage parallel implementation streams (EFM, AML, Case Management) across banking channels and core banking integrations.
  • Coordinate UAT cycles, defect triage, and sign-off activities with client teams.

2. Client Engagement & Stakeholder Management

• • Act as the primary point of contact for client stakeholders (CTO, CIO, Risk Heads, IT teams) throughout the implementation lifecycle.
  • Conduct requirement-gathering workshops, present solution design documents, and validate functional configurations against client needs.
  • Manage client expectations proactively; communicate changes in scope, risk, and mitigation plans transparently.
  • Build lasting relationships that support successful post-go-live adoption and open doors for further engagement.

3. Team Leadership

• • Lead, mentor, and guide a team of 3–5 functional/technical consultants across implementation engagements.
  • Assign work, track deliverables, and conduct performance reviews for team members.
  • Foster a collaborative culture of continuous learning, knowledge sharing, and delivery excellence.
  • Onboard and ramp new team members on Clari5 product, banking domain, and delivery methodology.

4. Technical & Functional Oversight

• • Review and sign off on Business Requirement Documents (BRDs), Solution Design Documents (SDDs), Interface Requirement Documents (IRDs), and test plans.
  • Oversee and validate configurations of fraud rules, AML scenarios, case workflows, and reporting dashboards.
  • Liaise with the Clari5 product engineering and DevOps teams on environment setups, deployments, patches, and escalations.
  • Ensure integrations with core banking systems (Finacle, Flexcube, Temenos, etc.), payment switches, and ancillary systems are correctly designed and executed.

5. Process & Quality

• • Enforce Clari5’s implementation methodology, quality gates, and project governance standards across all engagements.
  • Contribute to the development and improvement of delivery playbooks, templates, and best-practice documentation.
  • Conduct post-go-live reviews and capture lessons learned to continuously improve delivery quality.
  • Identify and escalate risks and issues in a timely manner with clear mitigation plans.

Qualifications & Experience

• Must Have
• • 7–10 years of experience in banking technology delivery, with at least 3 years in a team lead or project lead capacity.
  • Hands-on experience implementing banking software products (fraud management, core banking, AML, payments, or similar enterprise banking solutions).
  • Strong working knowledge of banking channels and operations: Core Banking, Payments (RTGS/NEFT/UPI/SWIFT), Cards, Mobile/Internet Banking.
  • Experience preparing and reviewing BRDs, SDDs, IRDs, test plans, and go-live checklists.
  • Proficiency in project management methodologies (Agile/Scrum or Waterfall) and tools (Jira, MS Project, Confluence, or equivalent).
  • Unix Shell script/ Python/ Database(RDBMS, Oracle/MYSQL/MSSQL)/ Java Debugging etc
  • Strong stakeholder management and executive communication skills.
  • Ability to manage multiple concurrent projects and engagements.
  • Willingness to travel to client sites domestically and internationally.
• Good to Have
• • Prior experience implementing Fraud / AML platforms.
  • Exposure to integration middleware and API-based integrations (REST/SOAP) in a banking context.
  • Understanding of regulatory frameworks: RBI guidelines, FATF AML, PMLA, IRDAI, or regional equivalents.
  • PMP, Prince2, or equivalent project management certification.
  • Experience with BI/reporting tools and SQL for data validation during implementations.
  • Knowledge of real-time decisioning architectures, rule engines, and in-memory computing concepts.

 

Core Competencies

Leadership & Delivery •      Project & program management •      Team supervision & mentoring •      Risk & issue management •      Stakeholder communication

Domain & Technical •      Banking products & channels •      Fraud / AML platform configuration •      Core banking integrations •      SQL, APIs, test management tools

 

What We Offer

• Work on world-class fraud management technology deployed at Tier 1 banks across Asia, Middle East, and Africa.
• Exposure to complex, large-scale enterprise implementations — including the world’s largest real-time fraud management deployment.
• A dynamic, high-ownership environment where your impact is visible and your contributions are recognised.
• Competitive compensation with performance-linked incentives.
• Opportunities for global travel and cross-geography client engagement.
• A collaborative team of banking technology veterans committed to delivery excellence.
• Access to Clari5’s continuous learning resources, product certifications, and industry events.

Job Overview: We are seeking a highly skilled Senior Project Engineer to join our Professional Services team. The ideal candidate will have extensive experience in project engineering, with a focus on delivering high-quality technical solutions and services to our clients. This role requires strong leadership, technical expertise, and the ability to manage multiple projects simultaneously. Key Responsibilities:

• Lead the technical design, development, and implementation of complex projects.
• Collaborate with clients to understand their requirements and provide tailored solutions.
• Manage project timelines, budgets, and resources to ensure successful project delivery.
• Oversee and mentor junior engineers and technical staff.
• Conduct technical reviews and ensure compliance with industry standards and best practices.
• Troubleshoot and resolve complex technical issues.
• Prepare and present project reports and documentation to clients and stakeholders.
• Stay updated with the latest industry trends and technologies.

Qualifications:

• Bachelor’s degree in engineering, Computer Science, or a related field.
• Minimum of 4 years of experience in project engineering or a related role.
• Strong technical background in Python, Unix Shell Scripts, PL/SQL (Oracle, MYSQL, MSSQL)
• Proven experience in leading and managing technical projects.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.