CustomerXPs Software, an enterprise software product company offering extreme real-time, intelligent Enterprise Financial Crime Management and Customer Experience Management products for Innovative Tier-1 global banks globally, today announced that their product for banks, Clari5, has achieved the IBM Puresystems Ready status.
Software that powers the IT environment in banks traditionally were designed with automation based goal. With respect to customer management – a customer is typically mapped to a list of accounts, products, managers and a relationship timeline. However, when considering the rise in multi-channel communication and increasing IT environment complexity, aspects of engagement and interaction-level experience tend to suffer as software built with this approach is unable to encompass today’s multidimensional customer. Also, as Banks embrace customer-centricity as a strategic initiative, software is typically not part of the game plan simply due to limitation of vision of the software. In today’s highly competitive scenario, where Banks are seeing eroding customer loyalty, Clari5 provides much needed relief in the form of personalized, relevant interactions allowing Banks to individualize customer experiences consistently across all channels and communication.
Clari5 Value Proposition
- The value provided by Clari5 is different in two aspects:
- Personalized Banking experiences: Every customer is unique and with Clari5, Banks can now enable customized, personalized and rewarding experiences for their customers.
- Instant results: The insights and the outcomes are initiated due to a customer transaction and importantly, also completed during the transaction resulting in a drastic reduction in outbound overhead while deepening engagement with customers much more efficiently.
Coupled with bleeding-edge real-time capability, CustomerXPs’ Clari5 software is capable of enabling relevant, contextual intelligence extending from conversational interactions in the front office to preventing frauds at the back office instantly. Clari5 consists of real-time, intelligent solutions in the areas of Enterprise Financial Crime Management (EFM) and Customer Experience Management (CEM).
Clari5, already an optimized solution with massive deployments in large Banks, and IBM PureSystems, offering the collective knowledge of thousands of deployments, have come together as a single system ready to help you take hold of the promise now streaming into your business.
Clari5 and IBM are changing the benefit realization game for Banks aspiring to set benchmarks in customer experience management and fraud management. Gone are the days where your IT team is consumed with deployment and maintenance. Now, with IBM PureSystems, it is all about realizing the business value and the innovation possible with your existing infrastructure and software investments.
IBM PureSystems combine the flexibility of a general purpose system, elasticity of cloud and the simplicity of an appliance tuned to a workload — fundamentally changing the experience and economics of IT. Ecologic MDM solution is enabled on both the IBM PureFlex™ System and the IBM PureApplication™ System. The IBM PureFlex™ System combines compute, storage, networking, virtualization and management into a single infrastructure system that is expert at sensing and anticipating resource needs to optimize your infrastructure.
Think about it. Actionable insights in real-time. Command-and-control with a couple clicks of a mouse. Why wait for a month when you can take an action NOW? Would you like to sense customer’s stated/unstated needs even before she explicitly expresses it? How great it would be to think few steps ahead of the fraudster and combat sophisticated fraud even before it happens? Imagine all this happening at scales that are massive but at costs that are unprecedentedly low.
It is all possible now. It is all possible with the Clari5.
For more information about Clari5, please contact us via email or by phone at +(91) 80 4157 2977 or visit Contact Us