Support Engineer – L2

About Clari5:

Clari5 is a technology company that specializes in providing real-time intelligence and analytics solutions primarily for the banking and financial services sector. They use AI & ML to help organizations detect and prevent fraud, enhance customer engagement, and improve operational efficiency.

Key features and functionalities of Clari5’s offerings include:

• Fraud Detection and Prevention: Clari5’s solutions use advanced algorithms to analyze transactions and user behavior in real time, identifying suspicious activities that may indicate fraudulent behavior.
• Customer Engagement: The platform helps banks and financial institutions understand customer behavior and preferences, enabling personalized product offerings and improving overall customer experience.
• Risk Management: Clari5 aids organizations in assessing and managing various risks, including credit and operational risks, by providing insights based on historical data and trends.
• Operational Efficiency: By automating repetitive tasks and streamlining processes, Clari5 helps organizations reduce costs and enhance productivity.
• Real-time Analytics: Clari5 provides real-time insights and analytics, allowing banks and financial institutions to make data-driven decisions promptly.

Overall, Clari5 aims to empower businesses in the financial sector by providing them with the analytical tools and intelligence needed to thrive in a competitive and rapidly changing Environment.

Role: Support Engineer – L2

Exp: 4- 7 yrs

• Intermediate level handles complex cases independently and mentors junior team Members.

Role & responsibilities:

• Diagnose and resolve medium-complexity technical issues with minimal supervision.
• Conduct in-depth troubleshooting, including server logs, database queries, and application configurations.
• Take ownership of incidents, ensuring proactive follow-up and resolution.
• Actively prevent recurrence by contributing to preventive fixes.
• Create detailed Knowledge Base (KB) articles, how-to guides, and process documentation.
• Support the L1 team with mentoring and escalation assistance.
• Coordinate effective client communication during downtime or planned maintenance.

Technical Skills:

• Strong knowledge of Linux/UNIX system administration, including service management.
• Good working experience with web servers/application servers (Apache, Tomcat, JBoss).
• Ability to write and execute structured SQL queries for troubleshooting.
• Strong scripting ability (e.g., Shell, Python).
• Experience using and configuring ticketing tools.

Soft Skills:

• Excellent communication, customer handling, and analytical thinking.
• Ability to collaborate with cross-functional teams effectively

Preferred Skills:

• Some exposure to client-side implementation or onsite experience.
• Understanding of financial services or banking applications.

Education:

• Bachelor’s degree in computer science, Information Technology or equivalent.

Additional Traits:

• Strong customer orientation and problem-solving mindset.
• High level of urgency and accountability.
• Excellent written and verbal communication.
• Ability to work in rotational shifts and handle on-call support.
• Willingness to travel when required.
• Fast learner with adaptability to new technologies.