Team Lead – Implementation

About Clari5

Clari5, a product of CustomerXPs (now part of the Perfios group), is a category-leading real-time Enterprise Financial Crime Management platform trusted by banks across 15+ countries. The platform processes 12 billion+ transactions and secures over 200 million accounts, helping financial institutions combat fraud, manage AML compliance, and drive revenue — all in real time. Clari5 is consistently recognised in Chartis RiskTech Quadrants and has won multiple global awards for fraud detection innovation.

Role Overview

The Team Lead – Implementation is a high-impact delivery role within Clari5’s Global Professional Services team. You will lead end-to-end implementation engagements of the Clari5 platform at banking and financial institution clients, owning project delivery from kick-off to go-live. You will manage a small squad of functional and technical consultants, serve as the primary client interface during implementation, and ensure every deployment meets Clari5’s quality, timeline, and customer-satisfaction benchmarks.

This role sits at the intersection of banking domain expertise, product knowledge, and project leadership — ideal for someone who thrives in a fast-paced, client-facing environment and wants to shape how one of the world’s most advanced fraud management platforms goes live at marquee banks.

Key Responsibilities

1. Implementation Delivery

• • Own end-to-end delivery of Clari5 implementations from project initiation to go-live and hypercare, ensuring adherence to scope, timelines, and quality benchmarks.
  • Create and maintain detailed project plans, milestone trackers, risk logs, and status dashboards for each engagement.
  • Drive sub-90-day go-live timelines by leveraging Clari5’s pre-built integration adapters and accelerators.
  • Manage parallel implementation streams (EFM, AML, Case Management) across banking channels and core banking integrations.
  • Coordinate UAT cycles, defect triage, and sign-off activities with client teams.

2. Client Engagement & Stakeholder Management

• • Act as the primary point of contact for client stakeholders (CTO, CIO, Risk Heads, IT teams) throughout the implementation lifecycle.
  • Conduct requirement-gathering workshops, present solution design documents, and validate functional configurations against client needs.
  • Manage client expectations proactively; communicate changes in scope, risk, and mitigation plans transparently.
  • Build lasting relationships that support successful post-go-live adoption and open doors for further engagement.

3. Team Leadership

• • Lead, mentor, and guide a team of 3–5 functional/technical consultants across implementation engagements.
  • Assign work, track deliverables, and conduct performance reviews for team members.
  • Foster a collaborative culture of continuous learning, knowledge sharing, and delivery excellence.
  • Onboard and ramp new team members on Clari5 product, banking domain, and delivery methodology.

4. Technical & Functional Oversight

• • Review and sign off on Business Requirement Documents (BRDs), Solution Design Documents (SDDs), Interface Requirement Documents (IRDs), and test plans.
  • Oversee and validate configurations of fraud rules, AML scenarios, case workflows, and reporting dashboards.
  • Liaise with the Clari5 product engineering and DevOps teams on environment setups, deployments, patches, and escalations.
  • Ensure integrations with core banking systems (Finacle, Flexcube, Temenos, etc.), payment switches, and ancillary systems are correctly designed and executed.

5. Process & Quality

• • Enforce Clari5’s implementation methodology, quality gates, and project governance standards across all engagements.
  • Contribute to the development and improvement of delivery playbooks, templates, and best-practice documentation.
  • Conduct post-go-live reviews and capture lessons learned to continuously improve delivery quality.
  • Identify and escalate risks and issues in a timely manner with clear mitigation plans.

Qualifications & Experience

• Must Have
• • 7–10 years of experience in banking technology delivery, with at least 3 years in a team lead or project lead capacity.
  • Hands-on experience implementing banking software products (fraud management, core banking, AML, payments, or similar enterprise banking solutions).
  • Strong working knowledge of banking channels and operations: Core Banking, Payments (RTGS/NEFT/UPI/SWIFT), Cards, Mobile/Internet Banking.
  • Experience preparing and reviewing BRDs, SDDs, IRDs, test plans, and go-live checklists.
  • Proficiency in project management methodologies (Agile/Scrum or Waterfall) and tools (Jira, MS Project, Confluence, or equivalent).
  • Unix Shell script/ Python/ Database(RDBMS, Oracle/MYSQL/MSSQL)/ Java Debugging etc
  • Strong stakeholder management and executive communication skills.
  • Ability to manage multiple concurrent projects and engagements.
  • Willingness to travel to client sites domestically and internationally.
• Good to Have
• • Prior experience implementing Fraud / AML platforms.
  • Exposure to integration middleware and API-based integrations (REST/SOAP) in a banking context.
  • Understanding of regulatory frameworks: RBI guidelines, FATF AML, PMLA, IRDAI, or regional equivalents.
  • PMP, Prince2, or equivalent project management certification.
  • Experience with BI/reporting tools and SQL for data validation during implementations.
  • Knowledge of real-time decisioning architectures, rule engines, and in-memory computing concepts.

Core Competencies

What We Offer

• Work on world-class fraud management technology deployed at Tier 1 banks across Asia, Middle East, and Africa.
• Exposure to complex, large-scale enterprise implementations — including the world’s largest real-time fraud management deployment.
• A dynamic, high-ownership environment where your impact is visible and your contributions are recognised.
• Competitive compensation with performance-linked incentives.
• Opportunities for global travel and cross-geography client engagement.
• A collaborative team of banking technology veterans committed to delivery excellence.
• Access to Clari5’s continuous learning resources, product certifications, and industry events.