Clari5 Maestro
AI-Powered Voice Analytics & Call Audit Platform for Financial Institutions
Clari5 Maestro
Banks record every analyst-customer call. 97 to 99 percent are stored and never analysed. The fraud signals, compliance violations, and coached responses in those recordings never reach the fraud team.
Clari5 Maestro is an AI-powered post-call forensics and audit platform that analyses 100% of call recordings, with zero manual intervention and zero data egress. Every call passes through an 8-stage AI pipeline: extracting sentiment, intent, fraud signals, compliance adherence, and conversation quality. Then the findings surface directly within the investigator’s existing case management workflow.
Turn Stored Call Recordings into Fraud, Compliance, and Conversation Intelligence
With Clari5 Maestro, when a regulator asks for evidence on a call from months ago, it already exists. When a mule account shows coached behaviour on a fraud investigation call, it is already flagged. When an analyst violates a disclosure requirement, the compliance finding is already generated.
That is what 100 percent automated call audit means in practice.
- 100% Automated Call Audit: Every call scored for fraud risk, compliance, and conversation quality. No sampling gaps.
- Multilingual Speech-to-Text: English, 11 Indian languages, and a growing list of regional languages in production. Configurable by geography. Native code-mix handling.
- Real-Time PII Redaction: Sensitive identifiers redacted before any downstream analysis. Privacy built in, not added after.
- Segment-Level Sentiment: Reads sentiment utterance by utterance, detecting the exact moment a conversation shifts, not just how it ends.
- 4-Dimension Risk Scoring: Voice, emotion, behaviour, and fraud patterns scored per call. Surfaces fraud evidence before it becomes a confirmed case.
- Mule Account & Coached-Response Detection: Scripted responses, coached pauses, background handlers. Invisible to manual reviews and transaction monitoring.
- Victim vs. Fraudster Profiling: Distinguishes genuine victims from mule account holders within the same call.
- Configurable Compliance Engine: Bank-managed rules, per-call evidence auto-generated. Always audit-ready.
- Hallucination-Resistant GenAI Summaries: Constrained to transcript content only. Attributable and ready for case documentation.
- Flexible Deployment: On-premise (zero data egress, full sovereignty) or managed services (elastic scale, zero overhead).
- Fraud from Conversation: Detects mule behaviour, social engineering, and agent collusion from voice patterns before they escalate.
- Always Audit-Ready: 100% call coverage. Per-call compliance evidence auto-generated for RBI, CBUAE, MAS, SAMA, and internal review.
- Operational Efficiency: Automated disposition and case linking. 80% reduction in manual case closure time.
- Objective Agent Quality: Automated scoring replaces subjective sampling. Compliance gaps auto-flagged for coaching.
- Full Data Sovereignty: Zero data egress. PII redacted before analysis. AES-256 encryption. All data stays within the bank’s infrastructure.
- Customer Experience: Escalation risk and coercive behaviour flagged before complaints are filed.