Role Overview
We are looking for a dynamic and results-driven Product Manager with a strong background in BFSI and a proven track record in product lifecycle management. The ideal candidate will have hands-on experience in client interactions, product strategy, and market analysis. Exposure to the fraud prevention and risk management domain is a plus.
Key Responsibilities:
- Product Strategy & Roadmap: Define and drive the product vision, strategy, and roadmap based on market needs and business goals.
- Client Engagement: Act as a bridge between customers and internal teams to gather requirements, understand pain points, and deliver client-centric solutions.
- Cross-functional Collaboration: Work closely with engineering, sales, marketing, and customer success teams to ensure seamless execution of product features and enhancements.
- Market Research & Competitive Analysis: Stay updated with BFSI industry trends, fraud detection techniques, and regulatory requirements to build a competitive product.
- Product Development & GTM (Go-to-Market): Lead the product development lifecycle from concept to launch, ensuring timely delivery and adoption.
- Stakeholder Management: Communicate effectively with internal and external stakeholders, ensuring alignment on product priorities and business objectives.
- Data-Driven Decision Making: Leverage analytics and customer feedback to iterate and improve product offerings.
Key Requirements:
- Experience: Minimum 5 years in Product Management, preferably in a BFSI-focused organization.
- Client-Facing Exposure: Strong experience in engaging with banks, financial institutions, and fintech clients to understand their needs.
- Industry Expertise: Deep understanding of the BFSI ecosystem, regulatory landscape, and financial technology.
- Fraud Risk Management (Preferred): Prior experience in fraud detection, transaction monitoring, or financial crime prevention is an added advantage.
- Technical Knowledge: Understanding of API integrations, banking core systems, risk analytics, and digital banking solutions is beneficial.
- Communication & Leadership: Strong ability to present, negotiate, and drive consensus among cross-functional teams.
Why Join Us?
- Opportunity to work on cutting-edge fraud prevention & risk management solutions.
- Collaborate with leading banks & financial institutions on next-gen digital banking products.
- Fast-paced, innovation-driven environment with career growth opportunities.
As a Presales Consultant, you will be a pivotal force in shaping our sales success, acting as a trusted advisor to prospective clients. Leveraging your deep expertise in banking solutions, you will strategically convey the compelling value of CustomerXPs’ products, deliver impactful and customized presentations, and play a crucial role in driving deal closures and business growth.
Key Responsibilities:
- Technical Expertise:
- Develop a deep understanding of our solutions and how they meet the needs of financial institutions.
- Stay updated with the latest trends and developments in the banking industry.
- Sales Support:
- Collaborate with the sales team to understand customer requirements and develop tailored solutions.
- Deliver compelling product demonstrations and presentations to prospective clients.
- Address questions and objections raised by potential customers.
- Solution Development:
- Design and create customized demonstrations, proofs of concept, and pilot projects that showcase the value of our solutions.
- Assist in developing proposals and RFP responses with a focus on technical accuracy and relevance.
- Collaboration:
- Work closely with product management and engineering teams to communicate customer feedback and contribute to product enhancements.
- Collaborate with marketing to create technical content, case studies, and whitepapers that highlight our solutions’ benefits.
Qualifications:
- Bachelor’s degree or a related field. Master’s degree preferred.
- 3-5 years of experience in a presales role, preferably within the banking or financial technology sector.
- Extensive knowledge of banking solutions, including core banking systems is preferred
- Proven track record of successfully supporting sales teams and closing deals in a presales capacity.
- Excellent presentation and communication skills
- Strong problem-solving skills and the ability to think creatively to develop tailored solutions for clients.
- Experience with proposal writing, RFP responses, and creating technical documentation.
- Ability to work collaboratively in a fast-paced, dynamic environment.
- Willingness to travel as needed to meet with clients and support sales activities.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and innovative work environment.
- The chance to work with cutting-edge technology and industry-leading solutions.
Should be a team player with a keen eye for detail and problem-solving skills. Primary responsibility is to build programs as per the goal including implicit needs with required efficiency.
Responsibilities:
- Looking for an individual contributor with hands-on development experience.
- Writing and implementing programs that work as per specifications
- Ensure they maintain a good balance between efficiency and readability.
- Unit testing and evaluating new programs.
- Identifying areas for modification in existing programs and subsequently developing the modifications/changes.
- Developing quality assurance procedures.
- Troubleshoot, debug and upgrade existing software.
Qualification:
- Bachelor’s degree in computer science or higher.
Required Skills:
- 2+ years of working experience in the software industry.
- Good hands-on experience of Java, Spring boot, Security & UI.
- Knowledge of coding languages (e.g. Java, JavaScript, Golang) and frameworks/ systems (e.g. Git/SVN).
- Experience with Relational databases or ORM frameworks like hibernate, kafka, redis.
- Experience working with container technology.
- The ability to learn new technologies quickly.
- An analytical mind – should enjoy problem solving
- Good communication skills – both written and verbal.
- Attention to detail and desire to probe further into data
Should be a team player with a keen eye for detail and problem-solving skills. Primary responsibility is to build programs as per the goal including implicit needs with required efficiency.
Responsibilities:
- Looking for an individual contributor with hands-on development experience.
- Writing and implementing programs that work as per specifications
- Ensure they maintain a good balance between efficiency and readability.
- Unit testing and evaluating new programs.
- Identifying areas for modification in existing programs and subsequently developing the modifications/changes.
- Developing quality assurance procedures.
- Troubleshoot, debug and upgrade existing software.
Qualification:
- Bachelor’s degree in computer science or higher.
Required Skills:
- 4+ years of working experience in the software industry.
- Good hands-on experience of Java, Spring boot, Security & UI.
- Knowledge of coding languages (e.g. Java, JavaScript, Golang) and frameworks/ systems (e.g. Git/SVN).
- Experience with Relational databases or ORM frameworks like hibernate, kafka, redis.
- Experience working with container technology.
- The ability to learn new technologies quickly.
- An analytical mind – should enjoy problem solving
- Good communication skills – both written and verbal.
- Attention to detail and desire to probe further into data.
Role Overview
Responsible for maintaining and expanding relationships with significant clients, ensuring their needs and expectations are met, and acting as the key interface between the customer and internal teams. The role involves both developing existing accounts and generating new business opportunities
Key Responsibilities
- Develop trust relationships with a portfolio of major clients to ensure loyalty and prevent defection to competitors.
- Acquire a thorough understanding of key customer needs and requirements
- Expand relationships with existing customers by proposing solutions that meet their objectives
- Ensure correct products and services are delivered to customers in a timely manner
- Serve as the communication link between key customers and internal teams
- Resolve issues and complaints to maintain client trust
- Generate new sales and business opportunities
- Prepare regular progress reports and forecasts
Additional Clari5-Specific Duties
- Create revenue strategies, account plans, and business processes for dedicated account management
- Work closely with partners/clients to deliver on revenue targets
- Advise and influence customers using consultative selling techniques and relevant campaigns
- Execute high-quality discussions with customer IT business leaders to influence strategy
- Continuously develop accounts for repeat business and proactively seek new opportunities
- Map key players and determine/document sales strategies for new initiatives
- Develop understanding of political relationships and their impact on buying behavior
Required Skills & Experience
- Proven experience as a key account manager or in business development, preferably in IT, banking, or BFSI sector
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills; ability to build relationships at all organizational levels
- Excellent organizational, problem-solving, and negotiation skills
- Attention to detail, analytical mindset, and ability to work in a fast-paced environment
- Ability to influence customer decisions and develop ROI frameworks
- Leadership skills for motivating teams
Education/Qualifications
- Bachelor’s degree in Business Administration, Sales, Marketing, or a related field is preferred.
- MBA or equivalent is an advantage
- Candidate should have overall experience of (7-15yrs) yrs of experience. And preferably into Account Management or have worked in clients facing roles for at-least 5yrs.
Key Attributes
- Team player with a keen eye for detail and problem-solving skills
- High motivation and adaptability to changing environments
- Ability to juggle multiple responsibilities and work across geographies
- Superior communication and presentation skills
Reporting/Deliverables
Regular reports on account progress, sales forecasts, and key account metrics for internal and external stakeholders
