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About Us

Ours is a story of ‘patterns’; of apparently disjoint events, which when strung together form an incredible pattern. For over two decades, these events have occurred with a purpose, one naturally leading to the other.

Technology & Science Keeps Us Busy

We have diverse interests and are always clued in to our pet subjects – Computer Science, Artificial Intelligence, Mathematics, Logic and Technology, Probability, Set Theory, Statistics, Psychology and Sociology. We are also deeply influenced by books like Blink, The Wisdom of Crowds, Tipping Point, Outliers, Freakonomics and Fooled by Randomness. We figured the best way to be connected to these passions with like-minded people was to turn our collective passion into a business – more specifically a product which can blend these disparate fields into fine art! We even incorporate insights from marketing psychology, sociology and set theory in our product design.

Our Vision: Deliver ‘Human like’ Real-time, Cross Channel Intelligence

We are making products that are more human like – intuitive, contextual, able to work with partial information, thinking learning inferring, and most importantly, functions in real-time. i.e. more of right brain software. Contrast this with today’s transaction oriented left brained approaches, which is causing huge disconnects across the end-customer spectrum. People are craving for the human touch (like in the good old days), where a customer could end every interaction with the satisfaction that she has interacted with her pal. We also make organizations ‘predictable’ in real-time across their core functions. We felt that this is a tough problem to crack, a problem which can keep us passionately busy for a long time, which will require us to blend multiple sciences together to make our journey into unchartered territory.

Our Calling

To create ‘customer centered predictable enterprises’. And we do this by directing intelligence to the heart of every customer interaction. In real-time.

IBS Intelligence profiles Clari5 in latest ‘AI in Banking’ report

IBSI’s report explores the opportunities AI presents in banking, investment trends, different use cases banks can employ AI for, snapshots of select suppliers with AI-powered offerings and case studies on successful implementations. A primer on AI and key considerations for banks before implementation, the report features potential areas of application of AI in banking with product examples, use cases of successful AI deployment at banks, strategies and challenges when deploying AI.

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Clari5 Profiled in IBS Intelligence RPA Technology in Financial Services Report

In view of the growing adoption of Robotic Process Automation in the global financial services sector, IBSI’s report on ‘RPA Technology in Financial Services’ explores why RPA is now a strategic investment for banks and analyses the key considerations for adopting an RPA solution. The report profiles the major RPA solution vendors and select use cases of successful RPA deployments at banks.

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Clari5 Anti-Money Laundering & Watch List Monitoring capability featured in Chartis Research latest report on AML/WLM

Premier banking risk technology research firm Chartis has featured Clari5 in the Point Solutions quadrant in their latest report on AML/WLM. Point Solutions focus on precise component technology capabilities, addressing a critical need in risk technology by solving specific risk management problems with domain-specific software applications and technologies. Point solutions are known for being innovative, as their deep focus on a relatively narrow area creates thought leadership and intellectual capital.

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CustomerXPs is a ‘Best-of-Breed’ Vendor in Chartis Research ‘AI in Financial Services, 2019’ Report

Chartis Research has recognized CustomerXPs as a best-of-breed vendor in the premier research firm’s latest ‘Artificial Intelligence in Financial Services, 2019’ Report. We are featured in the RiskTech Quadrants for Analytics and for Packaged Applications.

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Clari5 is Winner of ISPMA Product Excellence Award, 2019

The International Software Product Management Association (ISPMA) is an open non-profit association of experts, companies and research institutes with the goal to foster software product management excellence across industries. The SPM (Software Product Management) Excellence Awards celebrate excellence in software management practices and showcase best practices and role models. At a grand ceremony at the IIM Bangalore which was attended by senior representatives from industry, academia and information technology, Clari5 bagged the SPM Excellence Award for innovation, maturity of SPM practices and business performance

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CustomerXPs Positioned as Category Leader in Chartis Research Financial Crime Risk Management Systems: Enterprise Fraud Report 2018

CustomerXPs has been positioned as a Category Leader in Chartis Research RiskTech Quadrant in their Financial Crime Risk Management Systems: Enterprise Fraud Report 2018. Category Leaders are the ones who are able to provide a full ecosystem, with developed services and a wide geographical presence and experience in the marketplace.

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CustomerXPs finalist for IRM CIR Risk Management Awards 2018

In association with CIR magazine, the Institute of Risk Management (IRM) annual Risk Management Awards recognize individuals, organizations and teams that have significantly added to the understanding and practice of risk management. CustomerXPs is shortlisted for the 2018 Risk Management Awards.

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Axis Bank Wins The Asian Banker Operational Risk Technology Implementation of the Year Award 2018

The most prestigious recognition program for risk management in the financial services industry, The Asian Banker Risk Management Awards recognizes outstanding achievements of the best run risk management teams in financial institutions globally. Premier Clari5 customer Axis Bank won the Operational Risk Technology Implementation of the Year Award.

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Clari5 Wins Golden Globe Tigers: Best Enterprise Fraud Detection Solution for Islamic Banking

At a gala event at Kuala Lumpur, CustomerXPs received the Golden Globe Tigers 2017 Award for Best Banking Enterprise Fraud Management under Excellence and Leadership in Islamic Banking. Golden Globe Tigers recognizes excellence at organizational and individual leadership levels across technology, business, education, social sector and academia. The awards ceremony is multifunctional, multidiscipline industry focused event.

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IndusInd Bank Named Celent Model Bank of the Year for Growing Revenue While Managing Fraud

Clari5 customer IndusInd Bank won the Celent Model Bank of the Year Award for Fraud Management and Cybersecurity for leveraging their investments in fraud management to pay for itself. In the innovation, IndusInd Bank not only implemented the real-time enterprise wide cross-channel fraud and AML management platform, but also began reusing in-memory data to offer simultaneous real-time cross-sell and upsell.

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Karnataka Bank Receives ‘Highly Commendable’ Citation at Banking Technology Awards

In a glittering ceremony held at London, attended by luminaries from the global banking industry, Clari5 customer Karnataka Bank received the ‘Highly Commended’ citation for ‘Best Use of IT for Risk Management or Regulation’ at the Annual Banking Technology Awards. Karnataka Bank competed against Top Global Financial Institutions to receive this coveted citation.

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CustomerXPs Among 500 Fastest Growing Technology Firms in APAC

After being ranked among India’s Top 50 fastest growing technology companies, CustomerXPs made it to Deloitte Technology Fast 500 Asia Pacific – a listing of the region’s 500 fastest growing technology companies. The rankings are based on percentage revenue growth over 3 years and CustomerXPs grew 191% percent during this period

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CustomerXPs Ranked in Chartis RiskTech100 For 3rd Consecutive Year

The RiskTech100 is globally acknowledged as the most comprehensive independent study of the world’s major players in risk and compliance technology. CustomerXPs was once again ranked for its Enterprise Fraud Management capability across the 6 key parameters of Innovation, Strategy, Market Presence, Customer Satisfaction, Functionality and Core Technology.

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CustomerXPs Enters RiskTech Quadrant for Enterprise Fraud Technology

Leading provider of research and analysis on the global market for risk technology, Chartis recognized CustomerXPs as an Enterprise Solution Vendor in their RiskTech Quadrant for Enterprise Fraud Technology in the 2016 Financial Crime Risk Management Report.

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Rivi Varghese Founder, CEO

Rivi Varghese

Founder, CEO

 

Rivi Varghese co-founded CustomerXPs after a long stint in the IT products industry. His vision of the need for a ‘human brain’ like central nervous system in banks for fighting financial crime led to the creation of the company’s flagship Clari5 banking product. Under his stewardship Clari5 has been voted ‘Best Fraud Detection Product‘ by Risk.net and positioned as an enterprise solution in Chartis RiskTech Quadrant. Rivi has spent over 22 years perfecting the end-to-end art of conceiving, delivering, marketing and selling new products. Rivi has significant international experience across 25+ countries – a rich blend of advanced and emerging markets. He has interacted extensively with the senior leadership of more than 250 banks and was instrumental in opening new markets for these products. During his stint at Infosys’ Finacle as Head of Product Management -Delivery Channels, he conceptualized and delivered 12 pioneering products which continue to be used by leading banks globally –leading to some banks receiving global acclaim. As an omnichannel expert, he has enabled banking in all possible channels. Rivi is an MBA from IIM-Bangalore and a B-Tech from IIT-BHU.

Aditya Lal Founder, CTO

Aditya Lal

Founder, CTO

 

Aditya Lal brings over 22 years of experience in designing, architecting and implementing large scale mission critical business applications in both traditional scale-up systems as well as modern scale-out distributed systems. He spent over 10 years with Infosys’ Finacle Architecture team designing and building resilient and mission critical enterprise software architecture. He then joined Amazon.com as a principal Architect where he architected and delivered Amazon’s Flexible Payment Web Service – an internet scale OLTP payment application over distributed databases with sub-second response time. Aditya is a B.Tech in Computer Science from IIT Kanpur.

Balaji Suryanarayana Founder, COO

Balaji Suryanarayana

Founder, COO

 

With 22 years of experience in software product development, implementation, business-solutions and operations, Balaji is responsible for client engagement, implementation and operations. He has managed several large-scale application outsourcing and core-banking replacement projects at leading global banks and has significant international experience managing multiple client projects in the Middle East, South-East Asia and India. Previously Balaji managed large application outsourcing projects for major US banks at Accenture. Balaji is a B.Tech and PMP.

Sandhya V Founder, CFO & HEAD, HR

Sandhya V

Founder, CFO

 

A veteran Chartered Accountant, Sandhya heads Finance, Accounting and Compliance. Sandhya co-founded CustomerXPs after 22 years of experience in Finance and Accounting. Previously, she was Finance Controller for one of the largest business units of Infosys responsible for Finance Control, Program Management, Corporate Planning, Financial Analysis, SAP and Migration.

Deepak Hoshing Chief Innovation Officer

Deepak Hoshing

Chief Innovation Officer

 

Deepak spearheads Clari5’s AI and ML product innovation.

With industry experience of over 3 decades including 22 years at Finacle, Deepak was previously VP and Head of Finacle architecture. He was instrumental in driving Finacle’s journey, from a handful to 170+ customers across 80 countries. He took Finacle from a core banking centric product to a Finacle suite of products – from a small bank technology enablement and scaled it to 27000+ transactions per second.

He is a multi-channel expert who conceived and delivered multiple innovative products in internet banking and mobile banking and managed the transition of 25 customers for these products. During this phase, he donned multiple hats including development, sales support, implementation and maintenance of these products. Connect24, which handles transactions from ATM and POS, Finacle Integrator and Finacle Analytics were his architectural creations from inception. A fanatically hands-on person who loves coding, given a technology problem, Deepak gets down to the principles of technologies first – be it UNIX or Mainframes or windows or Internet or Nodejs.

His most recent project was blockchain, where he conceptualized the product and led the development and architecture of Tradeconnect – Finacle’s blockchain-based product. More than 10 banks today are a part of this network today and this project won a global industry award from Celent. Deepak is also a key member of several industry initiatives, such as Reserve Bank of India’s (RBI’s) cloud computing working group, IDRBT’s (RBI’s research wing) working groups for cloud security & blockchain, Architecture Committee of Banking Industry Architecture Network (BIAN) – an industry body for banking standards.

He has also written on various technology topics, has addressed several seminars, has won several awards for technology & sales excellence and has two US patents to his credit. Deepak is a B.Tech from IIT Mumbai.

Rivi Varghese Chief Executive Officer and Member of Board, CustomerXPs

Rivi Varghese

Founder, CEO

 

Rivi Varghese co-founded CustomerXPs after a long stint in the IT products industry. His vision of the need for a ‘human brain’ like central nervous system in banks for fighting financial crime led to the creation of the company’s flagship Clari5 banking product. Under his stewardship Clari5 has been voted ‘Best Fraud Detection Product‘ by Risk.net and positioned as an enterprise solution in Chartis RiskTech Quadrant. Rivi has spent over 22 years perfecting the end-to-end art of conceiving, delivering, marketing and selling new products. Rivi has significant international experience across 25+ countries – a rich blend of advanced and emerging markets. He has interacted extensively with the senior leadership of more than 250 banks and was instrumental in opening new markets for these products. During his stint at Infosys’ Finacle as Head of Product Management -Delivery Channels, he conceptualized and delivered 12 pioneering products which continue to be used by leading banks globally –leading to some banks receiving global acclaim. As an omnichannel expert, he has enabled banking in all possible channels. Rivi is an MBA from IIM-Bangalore and a B-Tech from IIT-BHU.

Balaji Suryanarayana Chief Operating Officer and Member of Board, CustomerXPs

Balaji Suryanarayana

Founder, COO

 

With 22 years of experience in software product development, implementation, business-solutions and operations, Balaji is responsible for client engagement, implementation and operations. He has managed several large-scale application outsourcing and core-banking replacement projects at leading global banks and has significant international experience managing multiple client projects in the Middle East, South-East Asia and India. Previously Balaji managed large application outsourcing projects for major US banks at Accenture. Balaji is a B.Tech and PMP.

Aditya Lal Chief Technology Officer and Member of Board, CustomerXPs

Aditya Lal

Founder, CTO

 

Aditya Lal brings over 22 years of experience in designing, architecting and implementing large scale mission critical business applications in both traditional scale-up systems as well as modern scale-out distributed systems. He spent over 10 years with Infosys’ Finacle Architecture team designing and building resilient and mission critical enterprise software architecture. He then joined Amazon.com as a principal Architect where he architected and delivered Amazon’s Flexible Payment Web Service – an internet scale OLTP payment application over distributed databases with sub-second response time. Aditya is a B.Tech in Computer Science from IIT Kanpur.

Jayaprakash, CustomerXPs

Jayaprakash Kavala

Chief Product Officer

 

Jayaprakash (JP) heads Product Management and global Pre-Sales, Alliances and Business Development for CustomerXPs’ Clari5 product suite. With over 15 years of rich and extensive Fintech experience and deep understanding of business, domain & technologies across products & services, JP is an accomplished banking technology professional with experiential acumen in taking high-tech enterprise products to market. With 360 degree experience in steering products from conceptual stage to category leadership, he has a commendable track record in building, positioning & selling Enterprise Fraud Management and AML solutions. JP has had several C-level conversations, has conducted consulting assignments at prominent global financial institutions and brings deep knowledge of market trends & requirements in the enterprise financial crime management domain. In his previous role at Wipro Technologies, JP led domain-specific consulting assignments for large banks across US, UK and India spanning across Core Banking, Internet Banking, Mobile Banking, Credit Cards, Lending, Payments and Cash Management. At Wipro, he also led business analysis for their Banking Business Solutions CoE. JP holds an MBA from IIT-Delhi and is a B.Tech in Computer Science from Osmania University.

James Ni, CustomerXPs

James Ni

VP of Products

 

Jim has 25 years of technology industry experience leading teams in Product Management, Marketing, and Sales across the US and Asia. He has successfully delivered innovative products and services, and has extensive experience as an entrepreneur in both startups such as Intentional Software (acquired by Microsoft), F5, Rendition Networks (acquired by HP) and large companies such as Microsoft and Accenture. Jim has worked in both the US and Asia and has a degree in computer science from the University of Illinois in Urbana-Champaign.

T N Gopal, CustomerXPs

T N Gopal

Director – Professional Services

 

Gopal oversees Client Delivery functions including implementation services, customization, support & engagement. He also be works closely with the leadership team in strategy planning / execution and new initiatives.

Gopal carries a rich multi decade’s experience in the IT industry, almost half of which was with Finacle (Infosys). His journey with Finacle spanned the full spectrum of Client Delivery – from learning the ropes of banking, product implementation, customization, solution consulting to leading the Global Professional Services as a Delivery Head for entire Finacle Customers.

At Finacle, Gopal was part of their efforts in scaling up the organization as it grew into newer frontiers, setting newer benchmarks, breaking into newer geographies. All through his career, he has been regarded as a dependable counsel by clients, peers and team members. He has been personally involved and contributed to strategy formulations and execution, operations oversight, team management and client stakeholder management. He has been a member of the organization policy council, client governance committees and the unit management committee.

Prior to Infosys, Gopal worked with organizations in India, Middle East and the US. He also likes to mentor youngsters in their journeys.

Jayakrishnan M, CustomerXPs

Jayakrishnan M

Director – Human Resources

 

Jayakrishnan (Jay) heads the people function at CustomerXPs. He has over 18 years of experience in building people capabilities with strategic interventions and operationalizing HR CoEs for fast growing organizations.

Previously Jay led the HR function for a 1000 member global IT player. He is passionate about people and his focus is to transform the people function and drive best people practices.

Jay has completed his Masters in Personnel Management from the National Institute of Personnel Management and is a Graduate in Psychology from the University of Kerala.

Naresh Kurup, CustomerXPs

Naresh Kurup

Director – Marketing

 

Naresh has 25 years experience in advertising & brand communication across diverse verticals. At CustomerXPs, he drives the global omnichannel marketing & brand communications. Previously involved with enhancing the brand presence for Fintellix, Oracle SSI, Ingram Micro and managed multiple brand portfolios at Havas and Mudra Advertising.

Ashutosh Vaidya

Ashutosh Vaidya

Advisor

 

Ashutosh Vaidya comes with 30 years of technical experience in managing products, solution and service delivery across global markets. This also included leadership assignments in the US and stints with IBM, Microsoft and HP. As the Chief Delivery & Operations Officer, Ashutosh led NTT Data Services (previously Dell Services) transformation into a more profitable and global delivery set-up. As head of Global BPO, Wipro, Ashutosh navigated the entire $450 million BPO business and was responsible for the turnaround of Wipro’s business around Intel and Microsoft Technologies.

Sharad Hegde

Sharad Hegde

Advisor

 

Sharad Hegde is the first non-founder employee of Infosys and an industry expert with over 30 years of experience in the areas of architecture, design and development for massive global software products and service implementations. SVP and CTO of Infosys for over 20 years, Sharad was the chief architect of Finacle and pioneered the development of Finacle, the leading global comprehensive core banking product from Infosys. At CustomerXPs, he plays an active role in advising on architecture, technology, scalability and product strategy. Sharad is a graduate from IIT Chennai and a post-graduate from NITIE, Mumbai.

Shanx Ravisankar

Shanx Ravisankar

Advisor

 

R. “Shanx” Ravisankar was formerly Chief Operating Officer, Oracle Financial Services Global Business Unit (FSGBU), and has over 25 years of experience in management consulting, information technology and business management around the globe. He is former Vice Chairman and CEO of Oracle Financial Services Software, (formerly known as i-flex Solutions), the first software company from India to establish a global leadership position in software products. As part of the i-flex leadership team, Shanx was instrumental in growing the business over a span of 15 years from a startup to an industry-leading, publicly listed, highly profitable, global software and services company with 10,000+ employees, customers in 125+ countries, and US$600+M in annual revenues. The company was acquired by Oracle Corporation in 2005.

Clari5 – A Brief History

2006-2011
2012
2013
2014
2015
2016
2017
2018
2019

2006-2011

  • Clari5 is a radically cool idea
  • Forms the initial core technology team
  • Gets the first Sun Microsystems server
  • Pitches Real-time Intelligent Monitoring System to one of the largest Indian banks
  • The Co-Founder/Chairman and the Director/Chief Architect of Infosys and Creator of Finacle release Clari5 Real-time Intelligent Customer Engagement V2.1 and get onboard with Clari5
  • Renowned technology magazine, CRN India, publishes Rivi’s comments on Sun Microsystem’s acquisition by Oracle

2012

  • Launches Clari5
  • Becomes a Gartner Cool Vendor for innovative banking solutions
  • Wins Red Herring 100 Asia Award

2013

  • Becomes a Gartner Cool Vendor for Innovative CRM
  • Presents Paperless Branch Banking Solution at Finovate Asia
  • Receives Series-A funding of $4 mn from JAFCO Asia

2014

  • Launches Clari5 Sherlock to fight multichannel banking frauds with Big Data analytics
  • Becomes one of Gartner’s top vendors for online banking fraud detection

2015

  • Gets featured in Aite Research’s report on Global Case Management Vendors
  • Partners with EY to combat banking fraud

2016

  • Gets positioned as an Enterprise Solution for Enterprise Fraud Technology by Chartis Research
  • Clari5’s client, Karnataka Bank, receives a highly commendable citation at the Banking Technology Awards, UK
  • Receives Best Fraud Detection Product Award from Risk.net
  • Reaches 200 mn accounts, the largest-of-its-kind installation
  • Gets featured in the Nasscom’s Research Paper Indian Analytics Products—Scaling New Heights
  • Clari5’s client, Karnataka Bank, becomes the runner up for the Best Risk & Fraud Management Initiative at IBA Banking Technology Awards

2017

  • Scales to process over 10 bn transactions and manage over 500 mn accounts
  • Becomes the world’s largest implementation with 200 mn accounts at a single site, handling 4% of the global transactions
  • Clari5’s client, IndusInd Bank, wins Celent Model Bank of the Year Award for revenue growth while preventing fraud

2018

  • Gets positioned as a category leader for Enterprise Fraud Technology by Chartis Research
  • Clari5’s client, Axis Bank, wins the Operational Risk Technology Implementation of the Year Award by The Asian Banker
  • Gets featured in Intense Research as a key vendor in the global fraud technology market
  • Bank of Ceylon chooses Clari5 for real-time AML
  • Runs in banks spread across 15 countries
  • Clari5.genie—the AI/ML avatar—is born

2019

  • Gets positioned as a best-of-breed solution for AI in financial services by Chartis Research
  • Wins ISPMA Product Excellence Award for Enterprise Fraud Product Management Maturity
  • Joins Fintech Global Regtech100—a listing of innovative RegTech solutions
  • ‘Bankers to the Nation’ Bank of Ceylon becomes 1st Sri Lankan bank to become live on Clari5 AML
  • Clari5 featured in IBS Intelligence RPA in Financial Services Report and AI in Financial Services
    Report

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