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CustomerXPs is Gartner’s Vendor to Watch

CustomerXPs is Gartner’s Vendor to Watch

There is something exhilarating about being able to punch much above our weight, more so when that capability is recognized by credible commentators. Gartner recently published their report “Market Trends: Business Prioritization Creates New Opportunities for Technology Providers in India (G00255167)” which features CustomerXPs as a vendor to watch. In the list, we rub shoulders
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Can Paperless Branches be the Sales Engine for the Banks?

Can Paperless Branches be the Sales Engine for the Banks?

Branches are costliest assets for any bank. The costs involve real state, staff, facility management, IT, security and systems and so on. There was a time when almost all banking happened through these branches.  Now with a-changin’ times, banking also happens through internet, mobiles, tablets, ATMs on and call-centers. This has led to a classic
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Social Media: Two Sides of a Coin

Social Media has penetrated every sector and banking is no exception. Banks are smartly utilizing social media tools to enhance brand value, drive revenues, develop customer relationship, and enhance customer experience, giving personal touch to the services offered, and promoting their offerings or products. To be successful in any business, it is important to know
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Role of Customer Analytics in transforming Customer Experience

Role of Customer Analytics in transforming Customer Experience

Employing a customer experience strategy in a bank without having customer analytics in place is incomplete in itself. A good customer analytics solution can not only benefit the bank in terms of improved customer loyalty but also help the bank steer way ahead of its competition.

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