Clari5

Clari5 Customer Experience Management

‘Segment of 1’ customer experiences in real-time with accurate conversation triggers, apt messages and precise cross-sell /upsell opportunities.

Clari5 Customer Experience Management for Banks

Clari5 knows that every banking customer is unique and provides the ability to offer individualized customer experience across all channels and communication. It has the ability to analyze and interpret every transaction intelligently and in real-time, which results in your banks conversations, services and products being highly relevant and contextual for the customer.

Customer Experience Management

Clari5 goes beyond the conventional 360° view and takes a holistic approach to every individual customer by constantly interpreting events to maintain your customer’s real-time receptiveness to cross-sell/upsell and customer-profile-based lifetime value. Clari5 CEM learns from transactions, interactions, responses and assimilates insight from across functional silos to deliver what is precisely relevant to your customer right at this moment.

Right Sell

Delivering rewarding customer experiences in every transaction demands real-time insights that are contextual to your customers. Clari5 Right Sell pulls in the relevant intel from across all channels to provide personalized cross-sell/upsell offers that are precisely relevant to your customer at that moment.

Paperless Branch Banking

Until recently, almost all banking was conducted at the bank’s local branch. Banking today has grown to include the net, mobiles, tablets, ATMs and call-centers. 

This has resulted in a peculiar situation for banks. More customers in the branch without proportionate increase in revenue from footfalls simply adds to the cost of running branches. On the other hand, empty branches weigh heavily on the balance sheet.

Clari5 Paperless Branch Banking is an innovation that addresses your customers’ need for efficient and quick transactions at your branch. The solution includes smart tablets at branches aimed at increasing teller efficiency while enhancing customer experience.

paper-less-banking

Branch Booster

Branches are a bank’s costliest assets. But banks are often unable to leverage customer interactions at branches due to insufficient tools that are incapable of providing recommendations in real-time, thus impacting branch sales and having dissatisfied customers. 

Clari5 Branch Booster empowers your Branch Manager with real-time insights to have intelligent conversations with your customers. It provides a real-time view of all sales opportunities at the branch, at that moment, with the ability to activate them using predictive analytics.

Direct Channel Booster

Internet Banking and Mobile Banking are undoubtedly the favourite channels for banking. The onus is on the banks to leverage these channels to the maximum for cross-sales opportunities. 

Clari5 Direct Channel Booster delivers dynamic contextual recommendations to your customers via your online and mobile channels. The recommendations are in the form of real-time ads, marketing messages and smart, relevant prompts.

Need Analysis

In a fiercely competitive environment, it has become essential for banks to understand and precisely map customer needs to offer the ideal solution.

Clari5 Need Analysis helps your bank acquire new customers by providing real-time product recommendations based on your customers’ specific goals. It helps your customer-facing staff map optimal products to each customer to make intelligent recommendations.

Smart Teller

With tellers being the customer’s first point-of-contact, the onus of providing delightful customer experience lies on them.

Clari5 Smart Teller empowers tellers at your bank’s branches with real-time insights which helps them make intelligent conversations for increasing customer loyalty and improving branch sales.

Seeker

ATMs are one of the most prevalent customer touchpoints. Despite the usage frequency, banks are unable to leverage this powerful channel for new customer acquisition.

Clari5 Seeker is a smart solution that leverages your bank’s ATM channel to cherry pick your competitor’s customers. Clari5 studies their behaviour patterns and offers personalized recommendations.

iRM

By delivering rewarding customer experiences, Relationship Managers (RMs) play a vital role in branch banking. But more often than not, non-availability of real-time customer insights ebbs their performance.

Clari5 iRM is an advanced mobility product that interprets your customers’ structured/ unstructured events in real-time and delivers inferences that instantly empower your RMs to provide far better personalized services.

How can Clari5 help my bank?